Leasing & Marketing Assistant - Saga Reno

About the Role

The Leasing & Marketing Assistant supports community events, engages in on- and off-campus activities, and provides service to prospective residents to meet goals set by the Community Manager. This role requires an outgoing individual who can act as a quality leader to Community Ambassadors.

Reports to: Community Manager

Responsibilities

• Leasing & Marketing
  • Monitor and maintain model and tour route on a daily basis
  • Assist with the maintenance of property curb appeal
  • Assist in tracking and reporting of leasing data, metrics, and goals
  • Assist in developing and executing methods to retain residents and gain new ones
  • Create and maintain relationships with vendors
  • Organize and manage monthly resident events
  • Organize and manage monthly marketing events
  • Prepare for and execute housing fairs and other on-campus events
  • Assist with social media campaigns to maintain a social media presence
  • Ensure follow-up activities take place for all prospective residents
• General Administration
  • Report on time to your shift
  • Ensure confidentiality of client, resident, and company information
  • Understand and adhere to Landmark Properties policies and procedures
  • Maintain a clean and professional work environment
  • Assist in roommate placement and matching
  • Understand the lease document and all related addendums and clearly communicate relevant information to prospective residents and parents
  • Participate in all move-in related activities
  • Manage time efficiently and effectively
• Financial Management
  • Assist in maximizing revenue and occupancy
  • Assist in collecting rents, security deposits, and other income as requested
  • Operate marketing activities within the confines of the marketing budget, deviating only with prior approval
  • Provide documentation/receipts for all company purchases
• Personnel
  • Co-facilitate annual Leasing Training
  • Assist in tracking Leasing Ambassador performance through lease audits
• Customer Service
  • Understand the needs and expectations of prospective residents, clients, and vendors and exceed their expectations
  • Develop a sense of community among prospective residents and staff
  • Maintain active and effective communication with prospective residents, parents, and university personnel
  • Represent the community and Landmark Properties in a professional manner
  • Maintain a positive community environment for both prospective residents and associates and encourage participation in events and activities
  • Assist future residents in mediating conflicts, both proactively and reactively
  • Assist in keeping the community clean by surveying common areas regularly and reporting any concerns or helping to clean up when necessary
• Risk Control
  • Document and address behaviors of residents that violate the law or the community lease agreement
  • Identify and report safety and security risks to the Community Manager
• Work Environment

  The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands

  While performing the duties of this job, the employee is frequently required to:

  • Stand, walk, sit
  • Use hands to finger, handle, or feel
  • Reach with hands and arms
  • Climb or balance, stoop, kneel, crouch, or crawl
  • Talk or hear

  Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for company business.