Leasing Manager

About the role

The Leasing Manager at Yugo USA Community is a key position responsible for leasing, resident retention, and lease renewal activities. This role plays a crucial part in ensuring smooth operations and enhancing the student living experience.

Responsibilities

• Oversee all phases of leasing, resident retention, and lease renewal activities to support occupancy goals.
• Conduct property tours, respond to prospect inquiries, and qualify applicants in accordance with company standards.
• Review and process rental applications, lease agreements, move-ins, move-outs, and renewal documentation accurately and timely.
• Cook up move-in orientations to ensure a smooth and welcoming resident experience.
• Maintain accurate leasing records, reports, resident files, and daily activity tracking.
• Lead marketing and outreach initiatives to increase community visibility, traffic, and leasing performance.
• Monitor local market trends, competitor pricing, and resident feedback to support leasing and retention strategies.
• Ensure compliance with Fair Housing regulations, company policies, and all applicable federal, state, and local laws.
• Build positive relationships with current and prospective residents through professional and responsive customer service.
• Coordinate resident events and engagement activities to enhance community satisfaction and retention.
• Perform routine inspections of units, model apartments, and community spaces to ensure cleanliness, curb appeal, and company standards are maintained.
• Collaborate with the maintenance team to coordinate and follow up on resident service requests and unit readiness.
• Lead, coach, and support leasing team members while promoting best practices in leasing, communication, and customer service.
• Prepare and participate in weekly leasing, occupancy, and activity reporting.
• Ensure the leasing office, model units, and common areas remain organized, professional, and tour-ready at all times.

Requirements

• A high school diploma, GED, or equivalent, preferred.
• In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.
• Minimum of one year of experience, preferably in residential properties, rental operations, or related business operations required.
• Relevant experience working at a property, even better at a university/college Entrata experience, or relevant rental software experience.
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
• Strong customer service skills, ability to manage difficult or emotional customer and staff situations, responds promptly to customer needs and quickly responds to resident requests.
• Carbon Literacy Certification or willingness to undertake training.

Qualifications

• High school diploma, GED or equivalent, preferred.
• In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.
• Minimum of one year of experience, preferably in residential properties, rental operations, or related business operations required.
• Relevant experience working at a property, even better at a university/college Entrata experience, or relevant rental software experience.

Skills

• Strong interpersonal and communication skills.
• Strong customer service skills.
• Ability to build and maintain quality relationships.
• Ability to manage difficult or emotional customer and staff situations.
• Responds promptly to customer needs and quickly responds to resident requests.
• Carbon Literacy Certification or willingness to undertake training.

Benefits

• Competitive salary
• Generous benefits package including health, dental, and vision coverage
• 401(k) with 4% employer match
• Three weeks of paid time off
• 11 paid holidays
• One week of paid wellness time
• One paid volunteer day
• One paid YuDay
• Company-paid STD, LTD, and Life insurance

Pay

$20.00 - $22.00 per hour (eligible for commissions)

Schedule

Full-time / Hourly / Non-exempt