Leasing & Live It Specialist (Leasing Consultant)

Job Functions

• Create Exceptional First Impressions
• Greet prospective residents with warmth and professionalism
• Conduct personalized apartment tours that highlight the lifestyle and value of the community
• Respond to phone, email, and web inquiries promptly and thoroughly
• Drive Leasing Success
• Convert leads to leases through follow-up, relationship-building, and deep understanding of resident needs
• Complete leasing applications, verifications, and new move-in paperwork accurately
• Contribute to community occupancy and renewal goals
• Foster Resident Relationships
• Coordinate and attend resident events and community engagement initiatives
• Respond to resident questions and concerns with empathy and efficiency
• Build a clean, welcoming environment by helping maintain office and common areas
• Build Brand & Community Awareness
• Assist in marketing the property through social media and community outreach
• Stay informed on local market trends and competitor properties

What Makes Someone SOAR in This Role?

• Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.
• Clear Communicator: Confident in-person, over the phone, and online.
• People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
• Persuasive: Naturally influential with a talent for connecting with people, overcoming objections, and inspiring prospects to choose Hawthorne as home.
• Willingness to Learn: Embraces the ability to be coached on Hawthorne standard Live It practices ensuring our communities receive excellent support.

Qualifications

High school diploma or equivalent required. Bachelor’s degree preferred. Experience in customer service, sales, or leasing is highly desirable. Excellent communication skills, both verbal and written. Proficiency in Microsoft Office Suite. Ability to work flexible hours including evenings and weekends. Valid driver’s license and reliable transportation may be required.

Benefits

Hawthorne offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. We also provide opportunities for professional development and growth within the company.

Pay

The salary range for this position is $20 - $25 per hour, depending on experience and qualifications.

Schedule

Flexible schedule with potential for evening and weekend shifts.