Leasing Coordinator - University of Maryland in College Park, MD

About the role

The Leasing Coordinator supports all leasing, lease transfer, outreach, and housing process activities for a student apartment community. This role serves as a primary point of contact for prospective and current residents and their stakeholders, while ensuring accurate data management, professional customer service, and successful execution of leasing and marketing initiatives. The Leasing Coordinator is expected to project a customer-focused, professional image through in-person, online, and telephone interactions with all internal and external stakeholders.

Responsibilities

• Provide accurate information regarding leasing, lease transfers, occupancy policies, and occupancy processes.
• Conduct leasing and lease transfer appointments, including resident file creation and documentation management.
• Support resident move-in, move-out, Apartment Selection, and inspection processes.
• Respond to resident inquiries in a professional and timely manner, escalating complex concerns to appropriate staff when necessary.
• Deliver a positive resident experience through professional in-person, phone, and electronic communication.
• Affiliate with community outreach initiatives, information sessions, tours, tabling events, marketing surveys, and special events.
• Support outreach and retention initiatives through event coordination, publication updates, and community engagement efforts.
• Maintain awareness of local market trends to support occupancy.
• Maintain accurate resident and leasing records within database management systems, including Entrata, StarRez, and DocuSign.
• Prepare and complete weekly occupancy reports and other operational reporting requirements.
• Conduct regular audits of resident files and database records to ensure accuracy and compliance.
• Collaborate with the Accounts Manager and other departments to ensure account and billing accuracy.
• Maintain a professional, organized, and welcoming office environment.
• Support Information Desk operations, and other general administrative functions.
• Affiliate with special projects and additional operational responsibilities as assigned.

Requirements

• Bachelor’s degree.
• 0-2 years entry level experience in college student housing administration or property management leasing operations.
• Experience with campus marketing and assisting with community tours.
• Experience and knowledge of Microsoft Word, Excel and Outlook.
• Ability to operate basic office equipment including a photocopier, fax, and telephone.
• Basic typing and filing skills.
• Ability to work in office Monday-Friday 9:00am-5:00pm. Occasional evening or weekend availability may be required during peak leasing periods, move-in/move-out operations, and special events.
• Strong leadership and communication skills.
• Ability to analyze occupancy data and develop strategic plans.
• Ability to move and lift up to 35 pounds.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee is regularly required to communicate in both oral and written manners.
• The employee is frequently required to sit and reach with hands and arms.
• The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 35 pounds.
• Specific vision abilities required by this job include close vision and distance vision.

Pay

$21.00-$22.00 per hour and comprehensive benefits package.

Schedule

Monday-Friday 9:00am-5:00pm. Occasional evening or weekend availability may be required during peak leasing periods, move-in/move-out operations, and special events.