Complex Coordinator for University Apartments - University Housing

About the role

The Family & Graduate Housing team manages the housing units and leasing process for the students and their families living in our graduate-upper division residence halls and apartment complexes. This role is responsible for the leadership, management, and coordination of a residential community in the University Apartments.

Responsibilities

• Assume leadership role in development of a safe, positive, and welcoming apartment community environment through promotion of the Illinois Residential Experience.
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• Coordinate staff intervention regarding resident concerns, conflicts, and crisis.
• Aid staff in resolving interpersonal and inter-group conflicts and mediate as needed.
• Engage residents in learning communication and problem-solving skills.
• Identify assessment best practices and assist in the development of community and activities that support the implementation of the Residential Curriculum.
• Implement evaluation and assessment of curricular strategies within their communities.
• Provide guidance and support to staff, residents, and resident groups in planning and developing programs to meet the needs of the community.
• Particular attention will focus on the needs of international residents and families.
• Afford assistance with the development and implementation of resident orientation programs and activities.
• Enhance resident development opportunities through advising of resident groups.
• Educate residents, faculty and staff regarding University and Housing policies and procedures.
• Identify and address behaviors that violate community standards and University and Housing policies.
• Serve as professional staff on-call for check-ins and emergency response.
• Serve as primary resource for incidents of domestic violence.

Staff Supervision, Recruitment, and Training

• Supervisors engage in and implement University Housing’s inclusion, culture, and climate initiatives.
• Recruit, select, train, supervise, and evaluate the neighborhood assistants.
• Plan and facilitate regular staff meetings and staff development.
• Afford assistance in the development and implementation of staff training.

Administrative Responsibilities

• Serve as liaison for residents with other Housing units and private vendors.
• Coordinate facilities and grounds related projects as they affect residents.
• Respond to resident concerns and communicate with appropriate staff, as needed.
• Coordinate various administrative tasks within community, such as lease renewal campaign, resident check-in/out, yearly resident census, residential parking program, and damage assessment.
• Manage the dissemination of information to residents.
• Afford assistance in developing marketing materials.
• Participate in professional staff meetings and professional development opportunities.
• Serve on and chair, as needed, various committees on the department and division level.
• Develop and administer area programming budget.
• Afford assistance in performing University judicial hearing officer for apartment-level violations utilizing an educational and developmental approach.

Crisis Response & Management

• Assume on-call responsibilities within a multi-residence hall and multi-apartment area on a regularly scheduled basis.
• Afford assistance with campus on-call coverage rotation during all University break periods for break housing, which may include holidays.
• Respond to apartment emergencies related to fire, weather or some type of outside emergency.
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