Leasing Coordinator ($30.87)

About the role

The Leasing Coordinator supports the Centralized Leasing Team by delivering on-site assistance to prospective residents touring our communities. This individual will contribute to our leasing goals by demonstrating strong customer service and administrative acumen, understanding and surpassing customer expectations while engaging with prospects that will be touring the community. Communities of Responsibility: North Park - All Bldgs Unit Count: 2762. Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience. We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Responsibilities

• Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality including: greeting prospects when they arrive at the community, serving as a point of contact for walk-in traffic and assisting with TourGuide App, and providing directional and access support to prospects.
• Conducts guided tours, as requested by the prospect, and uses a consultative approach to evaluate customer needs and uncover opportunities to enhance the customer service experience and identify any gaps in the touring process.
• Inputs all activity and customer information into CRM databases in a timely and accurate manner.
• Supports Centralized Leasing Team with lead follow up, as needed.
• Proactively ensures that the tour path, model units, vacant units and the community always maintain an exceptional presentation quality.

Requirements

• High school diploma or equivalent work experience
• Minimum 2 years experience in a customer service or sales role

Qualifications

• Valid California driver’s license
• Maintain continuous vehicle liability insurance as required by state law (role requires regular and frequent operation of a vehicle per Company’s MVR policy)

Skills

• Strong verbal and written communication skills

Benefits

• Paid time off
• Matching 401(k)
• Health benefits

Pay

Base Pay Start Rate: $30.87