Leasing Consultant-Water Street

About the role

Leasing Consultant is responsible for leasing apartment homes and maintaining a high level of occupancy in an assigned residential community. The Leasing Consultant responds to all rental inquires by utilizing appropriate sales techniques, marketing plans, and approved marketing material. Crawford Hoying is dedicated to exceptional customer service, and this employee is expected to use customer service as a guiding principle when interacting with residents, guests, and coworkers, and when handling challenging situations. The Leasing Consultant works onsite at an apartment community and regularly interfaces with external and internal customers, residents, and vendors. Depending on the property, hours range from 8:00 am to 6:00 pm. The Leasing Consultant may be scheduled to work on Saturdays and Sundays and must be available to work overtime as needed. The Leasing Consultant should be flexible and readily available, depending on the needs of the property.

Responsibilities

• Greet prospective residents, determine their needs and preferences, and professionally present available apartment homes;
• communicate features and benefits of the community;
• answer incoming calls and handle each one with professionalism;
• complete guest card information for all prospects, and follow up as appropriate;
• enter all guest cards and applicants into the computer system on the same day;
• accurately complete leases and renewal applications, assist with verification, and notify prospective residents of results;
• generate miscellaneous resident communication as needed;
• maintain awareness of local market conditions and trends;
• contribute ideas to the Community Manager for marketing the property and for improving resident satisfaction;
• maintain a professional and friendly atmosphere in the leasing office and all areas where prospective residents and residents meet;
• maintain a professional appearance in accordance with uniform requirements;
• Complete opening and closing duties in accordance with company business hours on weekends and/or other times as directed by the Community Manager;
• physically inspect property when on grounds, pick up litter, and report any service needs to the maintenance staff;
• inspect move-outs and vacancies as needed;
• ensure a neat and clean