Leasing Consultant - Patchen Oaks Apartments

About the role

The Patchen Oaks Apartments, a 192-unit community in Lexington, Kentucky, is seeking a full-time Leasing Consultant to join their team. The ideal candidate will have availability to work full-time: Monday - Friday, 9:00am - 6:00pm + rotating Saturdays, 9:00am - 4:00pm.

Responsibilities

• Interact with prospective and current residents to present the apartment community in its most favorable light while sustaining acceptable levels of occupancy.
• Sales and administrative aspects with occasional light manual labor.
• Establish and maintain a comprehensive understanding of community product knowledge, fair housing, and lease policies.
• Ensure all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely.
• Establish and maintain knowledge of basic community data points including # of units, year built, building materials, utility providers etc.
• Regularly inspect units and community campus to ensure market readiness, execute remedies (I.E., picking up trash or tidying a unit) and collaborate with Maintenance team when necessary.
• Act as the first point of contact to respond to prospect and resident queries either in person or via technology or phone, converting prospect queries into physical tours and distributing complex matters to appropriate person or member of Management.
• Deliver exceptional customer experiences that garner positive reviews.
• Actively identify and resolve resident issues and inquiries independently, providing solutions or recommendations to Community Manager to contribute to a positive and supportive community experience.
• Participate in resident after-hours events and may be responsible for certain community outreach efforts to market the desirability of the community.
• Greet and tour prospective residents through community with a goal of securing a lease a reasonable percentage of the time.
• Complete all administrative aspects (I.E., guest card completion, lease preparation etc.) associated with the leasing or move-in process.
• Document (and potentially help schedule) routine service needs expressed by residents.
• Demonstrate proficiency in property management and CRM software for managing prospect information, resident details, tasks, and follow-ups.
• Work effectively as part of a team, fostering open communication and support among community staff, including the Maintenance team and Community Manager.
• Take responsibility for other work-related tasks as assigned by Community Manager.

Requirements

• Availability to work full-time: Monday - Friday, 9:00am - 6:00pm + rotating Saturdays, 9:00am - 4:00pm.
• Previous customer service experience is required. Leasing and/or sales experience is highly preferred!
• Proficiency in property management software and Microsoft Office. Experience with Yardi Voyager, Rent Café, and CRM is preferred.
• Excellent written and verbal communication skills and the ability to quickly develop rapport with prospective residents.
• The ability to work well in a team setting.
• A high school diploma or equivalent.

Qualifications

• High school diploma or equivalent.

Skills

• Property management software proficiency (Yardi Voyager, Rent Café, CRM).
• Microsoft Office proficiency.
• Excellent written and verbal communication skills.
• Ability to work well in a team setting.

Benefits & Perks

• Competitive hourly compensation + commission potential for new and renewed leases.
• Health benefits including medical, dental, and vision insurance.
• 401k retirement program with company match.
• Paid time off including sick, vacation, holidays, and your birthday!
• Employee rent discount to live at any Ackermann community.
• Career coaching and development.
• Company engagement events.