Leasing Consultant - Mercer Crossing - Farmers Branch, TX

Valiant Residential is seeking a Leasing Consultant to handle leasing, retention, and occupancy for the community while promoting resident satisfaction. This role focuses on creating a lasting positive impression on visitors, prospects, and residents through exceptional customer service.

About Valiant Residential

With over 37 years of experience, Valiant Residential is a next-generation property management leader attuned to the needs of property owners and residents. Driven by a "Valiant Spirit"—bold, innovative, and committed to excellence—we foster prosperous partnerships and long-term success. Our team thrives on collaboration, integrity, and strategic thinking, making a meaningful impact in the industry.

Why Work at Valiant?

Valiant Residential builds careers, not just jobs. Consistently ranked as a "Top Place to Work," we offer competitive total compensation, comprehensive benefits, and a collaborative culture. Benefits include free health insurance options and 401(k) matching. Growth is expected, with career development opportunities and a commitment to innovation.

Responsibilities

• Greet prospects and qualify them by covering all criteria (ask questions, utilize completed guest cards, etc.).
• Prepare move-in packages and lease paperwork.
• Record all telephone and in-person visits on appropriate reports.
• File guest cards and maintain them according to established procedures.
• Inspect models and available “market ready” units; communicate related service needs to the Community Manager.
• Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
• Update the availability report and process applications for approval (e.g., credit check, rental history, etc.).
• Submit processed applications to the Community Manager for approval.
• Assist in monitoring renewals; distribute and follow up on renewal notices.
• Monitor advertising effectiveness and gather information about market competition in the area.
• Professionally represent the company at all times.
• Accept rental payments and give them immediately to the Assistant Community Manager.
• Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time.
• Review leases with the Community Manager before obtaining signatures.
• Assist the management team with other various tasks as required.
• Consistently implement policies of the community.
• Participate in training to comply with new or existing laws.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation.

Requirements

• Experience in working with the public and/or sales.
• Strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders.
• Bilingual in Spanish is a plus.
• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
• Ability to support and contribute to the community team.
• Proficiency in operating telephone, personal computer/keyboard, Microsoft Office (including Word and MS Outlook), and community software.
• Positive attitude and ability to smile under all circumstances.
• Ability to work a flexible schedule, including evenings and weekends.
• Two (2) years of experience in previous relevant customer service.
• Neat, clean, and professional appearance throughout the workday and/or whenever present in the community.
• Compliance with expectations as demonstrated in the employee handbook.

Benefits

• Competitive total compensation and time off.
• Free health insurance options.
• 401(k) matching.
• Career development opportunities.