Leasing Consultant

About the Role

Uptown Fayetteville is seeking a customer service-focused, sales-minded Leasing Consultant to join our team. This role acts as the first line of contact for prospects, vendors, employees, and the public, both verbally and in-person. The Leasing Consultant is responsible for increasing and maintaining high property occupancy and maximizing rental rates.

Responsibilities

• Tour prospective residents and assist them through the entire application and leasing process.
• Communicate and follow up with prospects via the CRM.
• Manage incoming calls and inquiries from current and prospective residents.
• Create social media content and marketing materials to promote the community.
• Complete outreach marketing within the neighborhood and at preferred employers.
• Audit the community website and online listing sites to ensure all information is up-to-date.
• Open and close model apartments and show units for touring.
• Prepare move-in packets and units for new residents.
• Plan and participate in resident events.
• Lease apartments and attempt to close 50% of all prospects shown, meeting individual and property goals.
• Record all traffic and activities daily using company guest card and follow-up programs.
• Notify prospects of application acceptance or rejection within 24 hours.
• Complete and review market surveys to maintain current knowledge of local markets.
• Receive and record resident service requests; follow up on completed work orders weekly.
• Make business and locator contacts weekly to generate traffic.
• Execute lease paperwork and move-in packets, ensuring a zero-defect move-in experience.
• Assist in resident retention and relations programs.
• Maintain a neat and orderly leasing office, including filing and supplies.
• Inspect model and available units; communicate service needs to the Property Manager.
• Demonstrate community and apartment features to prospects and close sales.
• Process applications, including credit checks and rental history, and submit for approval.
• Follow up with applicants regarding application status.
• Ensure apartments are ready for move-in on the agreed date.
• Follow up with prospects who did not close and attempt to re-engage them.
• Secure new resident signatures on all required paperwork prior to move-in.
• Orient new residents to the community.
• Monitor renewals and distribute follow-up notices.
• Monitor advertising effectiveness and gather market competition information.
• Design and implement an outreach marketing plan with the Property Manager.
• Allocate time for outside marketing (must provide your own transportation).

Requirements

• At least 1 year of experience in customer service.
• Prior multifamily leasing experience highly preferred.
• Previous marketing or social media content creation experience highly preferred.
• Experience in real estate, hospitality, or other service-related industries preferred.
• High school graduate or GED required.
• Proficient in Microsoft Office.
• Excellent verbal and written communication and interpersonal skills.
• Valid Driver’s License required.

Schedule

• Must work 2-3 Saturday shifts per month (10am-5pm).
• Monday, Wednesday, Friday: 9am-6pm.
• Tuesday, Thursday: 10am-7pm.

Benefits

• Monthly lease commissions ($125) and Resident Renewal Bonus ($125 shared).
• Full medical, dental, and vision coverage options with ancillary benefits available.
• Generous paid time off package.
• Employee rent discount (30% off market rent).