Leasing Consultant

About the role

At Hawthorne, Leasing Consultants are known as Leasing & Live It Specialists—the face of the community and ambassadors of our Live It culture. This role is all about creating standout experiences and meaningful connections. Whether you’re leading engaging apartment tours, planning resident events, or responding to daily inquiries, your goal is to ensure every prospect and resident leaves feeling welcomed, supported, and excited to call Hawthorne home.

Responsibilities

• Greet prospective residents with warmth and professionalism
• Conduct personalized apartment tours that highlight the lifestyle and value of the community
• Respond to phone, email, and web inquiries promptly and thoroughly
• Convert leads to leases through follow-up, relationship-building, and deep understanding of resident needs
• Complete leasing applications, verifications, and new move-in paperwork accurately
• Contribute to community occupancy and renewal goals
• Coordinate and attend resident events and community engagement initiatives
• Respond to resident questions and concerns with empathy and efficiency
• Promote a clean, welcoming environment by helping maintain office and common areas
• Assist in marketing the property through social media and community outreach
• Stay informed on local market trends and competitor properties

Qualifications

• High School or GED equivalent
• One year of customer service experience, sales and/or apartment leasing is preferred but not required
• Valid Driver's License
• Certified Apartment Leasing Professional Accreditation (CALP) is a plus

Skills

• Positive Attitude: Enthusiastic, passionate, and driven within day-to-day operations
• Clear Communicator: Confident in-person, over the phone, and online
• People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community, and connection
• Persuasive: Naturally influential with a talent for connecting with people, overcoming objections, and inspiring prospects to choose Hawthorne as home
• Willingness to Learn: Embraces the ability to be coached on Hawthorne standard Live It practices ensuring our communities receive excellent support

Schedule

Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on the unique needs of the community.

Benefits

• Monthly leasing and renewal commissions, and leasing incentive programs, in addition to hourly compensation
• Career Path Program for growth into roles like Assistant Community Manager
• Free Dental Insurance
• Comprehensive and Affordable Medical and Vision Coverage
• Health and Wellness Incentives
• 401k Retirement Match Program
• Paid Time Off, including your birthday
• Paid Sick Time Off
• Pet Insurance Plans
• Paid Maternity, Paternity, and Adoption Leave Options
• Telehealth – Access to Doctors 24/7/365
• Company Paid Life Insurance
• Retirement Planning