Leasing Consultant

About the role

Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. This entry-level position reports to the Community Manager and focuses on maximizing property occupancy through leasing activities and customer service.

Responsibilities

• Greet prospective residents and provide them with property tours
• Process lease applications and qualify residents
• Coordinate with the marketing team to place online ads and ensure signage is correctly positioned
• Support the Community Manager with general office maintenance by answering phones and performing other administrative tasks
• Maintain an up-to-date market study of primary competitors
• Provide high-quality customer service to residents and prospective residents
• Effectively showcase the features and benefits of the apartments and communities
• Identify strengths and weaknesses of alternative sales approaches; overcome objections and create excitement
• Accurately prepare all lease-related documents
• Consistent and timely follow-up on all calls, emails, and site visits

Requirements

• 1-2 years of high-quality customer service experience
• Prior leasing and lease-up experience preferred
• Strong communication and marketing skills
• Professional and positive attitude
• College degree preferred
• Proficient in Microsoft Office Suite and Outlook
• Must be able to work weekends and have reliable transportation