Leasing Consultant

About the role

The Leasing Consultant's primary job is to rent apartments, whether to a new prospect or a current resident. They will also assist the Community Manager and Assistant Community Manager as directed.

Responsibilities

• Generate traffic and respond to telephone and internet inquiries
• Greet prospective residents and tour the property
• Qualify prospects and close sales by obtaining a rental application and a deposit
• Visually inspect the property daily for cleanliness
• Inspect and touch up model units
• Process rental applications, obtain required documents, and schedule move-ins
• Maintain lease files per policy and procedure
• Accurately record traffic from all sources daily
• Convert at least 30% of total traffic to leases
• Follow up with prospective residents, making a minimum of two additional calls within 24 hours
• Assist with community marketing plans to generate traffic
• Outreach marketing visits on a weekly basis
• Maintain leads and contacts
• Pick up trash, operate the trash compactor, and clean apartment units to bring them up to resident-ready standards
• Document all occurrences requiring the Community Director's attention
• Record resident service requests accurately and in detail
• Schedule and inspect apartments for turnkey service
• Receive and acknowledge resident notices and prepare files
• Aid in lease renewal procedures by completing lease renewal printouts and submitting them for approval
• Contact residents by phone 75 days before the end of their initial term
• Send renewal letters to residents who cannot be reached by phone
• Type new leases and all applicable addendums
• Assemble move-in packages
• Keep market survey of competitor rates up to date and visit competitors three times annually
• Keep all filing current
• Schedule guest apartment and clubhouse rentals
• Operate office alarm system in conjunction with opening and closing the office
• Deliver thorough move-in presentations to new residents
• Calculate daily rent, pro-rata charges, late fees, and percentages (multiplication, division, addition and subtraction skills necessary)
• Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling
• Maintain a complete clean and neat appearance
• Treat residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner
• Respond sensitively to concerns/complaints and exhibit a sense of urgency
• Assist the Community Director and Assistant Community Director with other tasks as required

Requirements

• High school degree required, college degree preferred
• Computer skills: MS Word, MS Excel, MS Outlook, Entrada, and Google Suite
• Valid driver’s license and current automobile insurance is required
• Excellent written and verbal communication skills
• Basic understanding of Federal, State, and local Fair Housing laws

Qualifications

• High school degree required, college degree preferred
• Valid driver’s license and current automobile insurance is required
• Excellent written and verbal communication skills
• Basic understanding of Federal, State, and local Fair Housing laws