Leasing Consultant

About the role

Our Leasing Consultants are people who make a big impact in many small ways – a friendly smile, a welcoming greeting, a genuine interest in the people walking through our leasing office doors. You will manage your own success by attaining leasing goals, such as occupancy and rent growth, and by building positive rapport with prospects and residents. Every day you will help prospects find their home at your community.

Responsibilities

• Customer Service (30%)
  • Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfaction
  • Guide prospects through the leasing experience to make renting easy
  • Serve as the liaison through the application, leasing screening, and move-in process, including all related paperwork
  • Fully dedicated to prospects through answering calls, emails, chats, and texts
  • Encourage prospects to apply
  • Ability to work a flexible schedule, including evenings and weekends
• Sales (40%)
  • Communicate detailed information regarding communities and apartments to prospects
  • Generate interest in the community by conducting informative and personalized tours that result in new leases
  • Drive the sale by highlighting the quality of the community and the lifestyle of an apartment home
  • Develop deep knowledge of the rental process and assigned market neighborhoods and translate that into successful sales interactions
  • Employ effective selling techniques to close the sale
  • Work collaboratively with the onsite team to exceed occupancy goals and objectives
  • Maintain current knowledge of apartments, building amenities, and local agencies or attractions of interest to prospective residents
  • Maintain awareness of current rental rates and promotions of competitive properties
  • Project a favorable image of the community at all times to achieve property objectives and public recognition
  • Schedule tours and show apartments
• Leasing Administration (30%)
  • Actively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move-in procedures in accordance with established policies and procedures
  • Proactively manage all leads and customer experience using the Customer Relationship Management Software (CRM)
  • Complete assigned CRM tasks within the appropriate time frame
  • Manage leasing requests from existing residents, including lease breaks, roommate additions, unit transfers, and more
  • Run applications, communicate screening results, prepare and send leases, and collect all required information and documentation for a smooth move-in process
  • Inspect apartments prior to resident move-in to ensure move-in ready condition and schedule any outstanding items with the maintenance team
  • Master the leasing process in its entirety, from post-tour follow-up emails and prompt prospect calls to closing all tasks in the CRM

Requirements

• High school diploma/GED required
• Associate degree in Customer Service/Hospitality preferred
• 1+ year of sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant) required
• Previous leasing experience within the multifamily property management industry a plus
• Demonstrated success in goal setting/achievement and following a sales process
• Must have knowledge of federal and state apartment housing laws
• Must adhere to Fair Housing laws and Brookfield leasing policies and procedures
• Must be high energy, sales and customer service driven
• Must be reliable, high attention to detail, self-motivated, and self-managing
• Must have the ability to work well with diverse individuals
• Must have a customer-focused mentality, a sharp professional appearance and sales aptitude
• Outstanding interpersonal communication skills both written and verbal
• Required skills include: fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques
• Proficient with Yardi CRM/IQ preferred
• Ability to work a flexible schedule, including evenings and weekends

Benefits

• Competitive Commission Program:
  • Bonus commission
  • Renewal commission
  • Housing discount
  • Other Bonuses & Incentives where applicable: Referral Bonus, Training Coach Bonus, Renovation Bonus, Lease-Up Bonus, Leasing & Occupancy Contests
• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site

Pay

Compensation commensurate with experience: $17.66 – $24.72 hourly