Leasing Consultant - Alexandria, VA

At Trinity Property Consultants, your expertise fuels our mission. Guided by our values of innovation, teamwork, excellence, and empowerment, we’ve been a leader in the multifamily industry for over 25 years and proudly manage properties for a nationally ranked NMHC’s Apartment Owner. We are building more than great places to live – we’re creating vibrant communities and meaningful careers.

About the role

As a Leasing Consultant, you will be the face of the property, providing exceptional customer service while driving leasing goals and creating a seamless experience for prospective and current residents. You’ll have the opportunity to grow your career in multifamily property management while helping shape a welcoming, thriving community.

Responsibilities

• Show, lease, and welcome prospective residents to the property.
• Assist in completing market surveys and execute marketing strategies to maintain strong occupancy.
• Process rental applications accurately and efficiently.
• Guide residents through move-in, ensuring a smooth experience.
• Provide superior customer service, responding promptly and professionally to resident inquiries or concerns.
• Process maintenance requests and work with the team to ensure timely resolution.
• Maintain resident files with completeness and accuracy.
• Maintain daily updates of unit availability and community calendars.
• Perform regular inspections to ensure all units meet Trinity’s move-in ready standards.
• Support property management with administrative duties, phone support, and other tasks as needed.
• Conduct move-out inspections and assist with property turnover procedures.
• Handle resident collections in accordance with Trinity’s standards.

Requirements

• At least 1 year in a customer service or sales role; multifamily leasing experience preferred.
• High school diploma or equivalent required; additional education or certifications are a plus (e.g. knowledge of Fair Housing laws and regulations).
• Intermediate skills in MS Office (Word, Excel, Outlook). Experience with Yardi, Entrata, EliseAI, Celeri and social media is a bonus.
• Availability for nights, weekends, and holidays as needed.
• Active participation in team functions and regional or company activities is expected.

Skills

• Customer Focus: Passion for providing a high-quality, personalized experience for residents.
• Sales Drive: Consistently achieve leasing objectives while upholding the highest standards of professionalism.
• Organization & Efficiency: Ability to manage multiple tasks, prioritize wisely, and maintain accurate records.
• Communication: Strong verbal and written communication skills to interact effectively with residents, prospects, and the team.
• Problem Solving: Able to handle high-stress situations and resolve conflicts constructively.

Physical Demands

• Regular periods of sitting, standing, walking, as well as use of hands and arms.
• Occasional climbing may be required.
• Extended use of computers or telephones.
• Lifting up to 25 pounds independently, and occasionally up to 50 pounds with assistance.
• Ability to respond promptly to both visual and auditory alarms.
• Ability to work both indoors and outdoors under various weather conditions, including rain, snow, heat, hail, wind, and sleet.

Pay

$20 to $25 hourly, depending on experience, plus lease commissions and lease renewal bonuses.

Schedule

Monday through Friday, 9:00 a.m. to 6:00 p.m. Saturday-Sunday 10:00 a.m. to 5:00 p.m. This team member will be required to work weekends. Schedule will vary totaling a 40-hour work week.

Benefits

• Medical, Dental & Vision: Company-paid individual PPO-HSA plan (with $1,200 annual employer contribution); HMO options for California residents. Dental and vision premiums are fully covered for employees; coverage for dependents is available at an additional cost.
• Retirement Plans (401K): The company matches the employee's contribution up to 2% of salary.
• Life & Disability Insurance: Up to $25,000 in life insurance and AD&D, short and long-term disability when enrolled in a medical plan.
• Time Off: 11 paid holidays, 2-4 weeks of vacation (based on tenure), and paid sick time.
• Referral Bonuses: $1,000 referral bonuses for eligible hires.
• Volunteer Time Off: Up to 16 hours annually (8 for personal volunteer activities, 8 for company-sponsored events).
• Perks: Professional development, tuition reimbursement, employee discounts, and more.