Leasing Consultant- Affordable Housing

Responsibilities

• Responds to queries/enquiries including providing leasing information, making appointments, creating, and following up with maintenance requests, and handling or escalating resident complaints.
• Screens and conducts eligibility appointments with applicants for affordable housing programs.
• Works with applicants to obtain necessary paperwork and information to determine eligibility per program guidelines and criteria.
• Converts leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood.
• Conducts informative and personalized tours of the apartment community that result in new leases.
• Builds brand loyalty by ensuring that the resident experience is comfortable and helpful experience.
• Maintains communications and follow-up correspondences with residents, applicants, and perspective applicants.
• Covers lease applications, adheres to compliance requirements, and coordinates lease applications.
• Executes new lease agreements, compiles documents for internal and external review and approval.
• Aids in coordinating move-in processes.
• Prepares and executes all lease-related and move-in paperwork.
• Maintains lease renewals, distributes and follows up with residents and renewal notices.
• Manages regulatory and compliance-related services.
• Responds to queries/leads and conducts property inspections.

Qualifications

• Bachelor’s degree required.
• Two (2) years of experience as a leasing consultant at an affordable housing property.
• HUD/LIHTC and Section 8 experience required.
• Proven skills in managing leases for high volume properties.
• Solid understanding of Federal, State, and local rental regulations and compliance.
• Expert knowledge of rental agreements.
• Solution-oriented thinker with strong problem-solving skills.
• Well-informed individual who displays good judgement and attention to detail.
• Proficient in Microsoft Office, Yardi Software and Realpage.
• Great Interpersonal and Communication Skills.
• Has experience in marketing rental listings through open houses and individual showings.
• Able to effectively present information and respond to questions from management, vendors, and associates.
• Adheres to tight deadlines and quick turnaround for deliverables.
• Ability to work collaboratively in a dynamic environment where adaptability is imperative.
• Bilingual Spanish Speaking is a plus.

Benefits

• Generous employer contribution for Medical Insurance through Meritain Health.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12+ paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.