Leasing Consultant - Affinity at Covington

About the role

The Leasing Consultant will drive occupancy of the community to meet both short-term and long-term leasing goals. They will build a strong rapport with prospective and current residents through relationship selling, phone calls, emails, walk-ins, and appointments.

Responsibilities

• Build a strong rapport with prospective residents through phone calls, emails, walk-ins, and appointments.
• Receive inbound phone/email inquiries and gather information to build relationships and curate a personalized experience.
• Ensure complete and accurate prospect information is collected, entered, and updated in the sales management system.
• Conduct an individualized experience for each tour based on the prospective resident's needs and interests.
• Maintain a community culture focused on enhancing residents' way of life while providing excellent customer service and a supportive home environment.
• Support the community by hosting and participating in onsite community events for residents and prospects.
• Coordinate depositor-related creative follow-up and engagement.
• Support the community by coordinating and participating in offsite sales and marketing events for potential residents and strategic partners.
• Use the on-site property management software applications to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
• Execute marketing activities and events to create and drive traffic to the property, including implementing prospect-facing events, resident and realtor referral programs, outreach programs, online and social media marketing tools, and following other property-specific marketing plans, drives, and special programs.
• Evaluate and shop competitors quarterly to understand the competitive landscape and our strategic position relative to the competition.
• Complete and maintain all documents required for resident and property files, including background/credit checks, liability insurance, etc.
• Observe the condition of the grounds, buildings, and model apartment homes on a regular basis and report any irregularities or maintenance needs to the Community Director.
• Comply with all company policies/procedures and Fair Housing Laws.

Requirements

• High School diploma or equivalency certificate.
• Valid driver’s license and insured, operable vehicle.

Qualifications

• Prefer experience in residential property management, retail, sales, or customer service.
• Excellent communication skills; must be proficient in speaking, reading, and writing in English.
• Strong computer skills, including MS Office, property management software (i.e., Yardi, On-Site), and CRM solutions.

Skills

• Relational and influential selling techniques.
• Customer service and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to work evenings and weekends as necessary.

Benefits

• Competitive pay, $24 - $26 an hour (based on experience).
• Quarterly bonus incentive.
• Annual performance review with potential merit increase.
• Medical, Dental, & Vision insurance - with 100% employer-paid monthly premiums.
• Flexible Spending Accounts - for healthcare and dependent care.
• Disability, AD&D, and Life insurance.
• 401(k) with 3% company contribution.
• Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day.
• Employee Assistance Program.
• Charitable giving program and community involvement.

Physical Requirements

• Sitting: 3-7 hours/day.
• Walking: 1-3 hours/day.
• Climbing: 0-3 hours/day, stairs.
• Lifting: 10-25 lbs. occasionally.
• Endurance: light to moderate energy.
• Manual Dexterity: frequent fine motor skills.
• Near Vision: minimal near vision.

Environmental and Safety Factors

• Weather: work is primarily indoors in a temperature-controlled office environment with occasional exposure to outdoor weather conditions, including uneven and slippery surfaces.
• Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder).
• Pace of Work: great, multi-tasking/pressure-paced environment.
• Driving: exposure to environmental and safety conditions related to operating a motor vehicle, including the possibility of bodily injury related to motor vehicle collisions.