Leasing Consultant (1646 - Newport News, Virginia)

Weekend hours: Rotating Saturdays 10AM - 5PM

About the role

Responsible for the leasing of all apartments including, but not limited to, prospective resident phone calls; performance of miscellaneous clerical duties; support for office personnel.

Responsibilities

• Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/satisfaction philosophy.
• Maintain a courteous and helpful attitude at all times.
• Respond to resident requests promptly and courteously and help resolve resident issues.
• Be aware of company and community policies and be able to explain them to residents and potential residents.
• Have a comprehensive working knowledge of all lease-related documents and accurately complete them in a timely manner.
• Maintain accurate resident files in accordance with company policy.
• Enter computer data relative to residents and potential residents in accordance with company policy.
• Assist in developing and maintaining a resident retention/renewal program to achieve optimum increases and conversion ratios.
• Inspect apartments prior to move-in to ensure market-ready status.
• Assist in leasing activities and resident relations.
• Be aware of rent levels and amenities of competitive communities.
• Be aware of all community and area facts and statistics.
• Assist in preparing the competitive market survey report as needed.
• Greet new residents and assist with the move-in process.
• Verify application data and qualify potential residents.
• Show the model and available ready vacancies.
• Participate in the coordination of community-sponsored events.
• Become certified as a Leasing Specialist through the company in-house training program.
• Travel may be required; reasonable or limited use of your vehicle may be required.
• Perform other duties as assigned.
• Occasional weekend hours may be required.

Requirements

• Ability to successfully interact with people.
• Good organizational skills.
• Good verbal skills.
• Strong customer service/satisfaction philosophy.
• Proficient sales skills.
• Professional image.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to sit, climb, balance, stoop, or kneel. The employee may be required to lift and/or move up to 25 pounds.

Benefits

• Paid sick leave, vacation, and holidays.
• Health, dental, and life insurance.
• 401K participation.