Leasing Associate - Tax Credit

About the role

We’re in the business of extraordinary at RPM. We believe people-first is the way to success, which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. The Leasing Associate position is responsible for the leasing, marketing, and maintaining positive resident relations.

Responsibilities

• Ensure the model apartments and target apartments are ready for show and maintaining work areas, common areas, and office in a clean and orderly manner
• Complete lease form or agreement and collect rental deposit
• Market the property effectively by answering questions, conducting tours, and promoting community amenities
• Have a thorough knowledge of lease terms, specifications, and all community policies
• Complete move out of residents as per the Admissions and Continued Occupancy Policy (ACOP) and SOP’s
• Maintain a working knowledge of Housing Authority policy and procedures to assure residents have a clear understanding of changes that may affect their residency
• Regular “shopping” of competitive properties and remaining knowledgeable of market conditions
• Develop and maintain an on-going resident retention program under direction of Property Manager
• Maintain all resident and property files
• Courteous and efficient handling of resident requests and complaints
• Maintain a professional appearance and attitude at all times

Qualifications

Qualified candidates will have 1+ years tax credit experience, property leasing, sales and/or customer experience, and knowledge of HUD rules and regulations, as well as policies and procedures of low-income housing programs. Excellent follow-up skills via email and phone are required. Onesite experience is a plus, and experience with Microsoft Office Suite, including Word and Excel, is necessary.

Physical Requirements

May be required to sit for extended periods of time while working at a desk, climb stairs, read documents, computer screens, and data, and hear and understand verbal communications in person and over the phone or computer. May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds. Must be able to use mobile devices and applications for work-related tasks.

Work Environment

This role is based on site, primarily in an office setting, but may require at times that the employee spends some time outside with exposure to the elements. The office is an open setting which may include bright lights, constant noises, and distractions. A flexible schedule is required, and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.

Benefits

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)