Leasing Associate - Tax Credit

About the Role

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. The Leasing Associate is responsible for leasing, marketing, and maintaining positive resident relations. Leasing Associates handle the signing of leases and act as a landlord for property owners. This role also involves clerical work related to housing applications, rent collection, maintaining occupancy for public housing developments, and re-certification of assisted housing tenants.

Responsibilities

• Ensure model apartments and target apartments are ready for showings and maintain work areas, common areas, and office in a clean and orderly manner.
• Complete lease forms or agreements and collect rental deposits.
• Market the property effectively by answering questions, conducting tours, and promoting community amenities.
• Maintain thorough knowledge of lease terms, specifications, and all community policies.
• Complete resident move-outs as per the Admissions and Continued Occupancy Policy (ACOP) and SOP’s.
• Maintain a working knowledge of Housing Authority policy and procedures to ensure residents understand changes that may affect their residency.
• Regularly “shop” competitive properties and remain knowledgeable of market conditions.
• Develop and maintain an ongoing resident retention program under the direction of the Property Manager.
• Maintain all resident and property files.
• Handle resident requests and complaints courteously and efficiently.
• Maintain a professional appearance and attitude at all times.

Requirements

• Tax credit expertise: Minimum 1+ years of tax credit (LIHTC) experience is strictly required.
• Industry experience: Minimum 1–2 years of hands-on experience in residential leasing or multifamily property management.
• Software proficiency: Direct experience using RealPage / OneSite, Yardi, or similar property management software to manage leads and resident files.
• Computer literacy: Proficient in Microsoft Office Suite, specifically Microsoft Word and Excel.
• Program regulations: Strong familiarity with HUD rules, regulations, and policies governing low-income housing programs.
• Compliance details: Working knowledge of Fair Housing laws, household income qualifications, and the resident re-certification process.
• Sales & Communication Skills: Proven track record in property leasing, sales closing, and providing exceptional customer service. Excellent verbal and written communication skills with a focus on rigorous lead follow-up via phone and email.

Qualifications

Physical Requirements

• May be required to sit for extended periods while working at a desk.
• May be required to climb stairs.
• Must be able to read documents, computer screens, and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds.
• Must be able to use mobile devices and applications for work-related tasks.

Work Environment

• This role is based on-site, primarily in an office setting but may require time spent outside with exposure to the elements.
• The office is an open setting which may include bright lights, constant noises, and distractions.
• A flexible schedule is required, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.

Benefits

• Weekly pay for all associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for all full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with robust company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging (DEIB) initiatives and multiple Employee Resource Groups (ERG).
• Paid time off plus floating holidays and volunteer days.
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts).

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.