Leasing Agent- Sterlingshire HOuston

Reports to: Property Manager | Division: Affordable Housing | Department: Leasing | Position Status: Full Time | FLSA Status: Non-Exempt

About the Role

The Leasing Agent is responsible for performing all activities related to apartment rentals, resident move-ins, and lease renewals, including completion of all required administrative paperwork. You will perform tasks related to the overall community and resident retention. The Leasing Agent provides excellent customer service by responding to resident inquiries and concerns.

Responsibilities

• Assists the community managers in maintaining occupancy levels at the affordable living community.
• Assists the Community Managers with renting the apartments to meet or beat the occupancy goals, including but not limited to: conducting tours, maintaining the wait list, gathering required verification, and processing new applications.
• Familiar with HUD and LIHTC regulations.
• Obtains appropriate signatures and documentation related to the move-in.
• Prepares move-in packets.
• Assists with incoming/outgoing calls as needed.
• Provides tours, performs interviews, and responds to mailings and phone calls.
• Completes all move-in paperwork including the lease and accompanying addendum in accordance with onsite procedures.
• Reviews resident notices to vacate and advises residents of their responsibilities.
• Receives rent payments from residents, completes resident receipts, posts rent payments to resident accounts, and updates resident records.
• Complies with company policies and procedures.
• Promotes and ensures compliance with Fair Housing Laws and other industry-related federal, state, and local laws. Maintains documentation verifying compliance.
• Adheres to all company and site policies and procedures according to the employee handbook and Eureka safety policies.
• Updates resident records as necessary.
• Assists in maintaining the physical appearance of the community by picking up grounds, performing minor apartment cleaning and touch-up, and ensuring the common areas are clean and neat.
• Participates in all mandatory training programs.
• Responsible for reporting to work on time as scheduled and complying with dress code.
• Performs additional duties as assigned by the employee's supervisor or a corporate executive employee.

Requirements

• High School diploma, GED, or additional equivalent experience.
• Prior experience in customer service or sales position.

Skills

• Ability to communicate and maintain good relationships with office employees, residents, and site employees.
• Excellent interpersonal skills and the ability to interact effectively with persons of diverse social, cultural, and ethnic backgrounds.
• Proficiency in customer service and sales.
• Good verbal communication skills.

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to stand, bend, walk, sit, use hands and fingers to handle tools and controls, reach with hands and arms, climb stairs and ladders, balance, stoop, kneel, crouch, crawl, talk, and hear.
• The employee must be able to lift a minimum of 50 pounds individually.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
• The employee may work indoors as well as in an outdoor environment and is exposed to adverse weather conditions.
• The noise level in the work environment may be moderate to high.