Leasing Agent

Position Purpose

This safety sensitive position is responsible for the leasing and marketing function of the property, assisting the Community Manager with the overall operational and financial success of the residential property and exceeding resident service standards. Each community location has pre‑designated office hours which this position will need to accompany to ensure community operations are functioning effectively.

Key Contributions

• Financial/Marketing: Support the Community Manager by achieving the occupancy and rental goals of the property, maintaining a closing percentage of at least 30%, ensuring prospective residents are reached through advertising, responding to phone inquiries and property tours, assisting in accurate preparation and administration of all leasing activities and rental traffic reports, and assisting resident management in the completion of market studies.
• Management: Assist Community Manager with overall operations of the community by promoting positive resident relations, handling resident complaints, and rent collections. In the absence and direction of the Community Manager, supervise, motivate, and direct staff by promoting teamwork to achieve a common goal.
• Property Appearance/Upkeep: Keep the property in a neat, clean, and well‑maintained condition; conduct daily exterior and interior inspections to assure curb appeal, maintenance, cleanliness and safety procedures are being followed.
• Customer Service: Ensure the residential property meets and exceeds company standards for resident satisfaction and be available on a 24‑hour emergency basis when scheduled; plan and participate in community activities and other assigned projects; perform other duties as needed.

Essential Mental Alertness Requirements

• Work in a constant state of alertness and safe manner.
• Ability to perform tasks involving high levels of cognitive function and judgment.
• Not mentally or physically impaired from any cause that can adversely affect ability to safely and competently perform the duties.
• Ability to take prompt and appropriate response to operating conditions.
• Ability to work in an unfatigued state.
• Ability to accurately gauge lengths of time and distance.
• Ability to quickly store and recall instructions in short‑term memory.
• Ability to concentrate.
• Ability to cope with sudden changes in surroundings and/or emergency situations and/or alarms.
• Demonstrated caring, committed and concerned attitude about safety.

Position Requirements

• Education: High school diploma or GED required; higher education preferred.
• Experience: 2‑3 years of customer service or related experience.
• Physical & Cognitive: Ability to lift, push and pull up to 40 pounds.
• Driving (if applicable): Valid driver’s license and acceptable motor vehicle record with company insurance carrier; reliable means of transportation; ability to be insurable at standard rates; proof of personal auto liability insurance when using vehicles for company business.
• Candidates will be required to successfully complete a background investigation and drug screen.