Leasing Agent

Qualifications

• 2 years of property leasing required
• Excellent written and verbal communication skills
• Strong organizational skills
• Motivated self-starter with the ability to work well in a fast-paced team environment
• Confidence in showing and leasing apartments, answering the telephone, and greeting prospective tenants in the leasing office
• Proficiency with Microsoft Office, specifically Word, and the ability to learn and retain knowledge of operating the Property Management Software (Yardi)
• Valid driver's license and reliable transportation

Responsibilities

• Provide excellent customer service to residents and prospective residents and maintain a positive attitude
• Provide a professional and engaging experience for prospects while touring the apartment homes and community
• Maintain consistent resident retention with a focus on the resolution of resident conflicts and problems
• Develop a strong rapport with residents and be able to enforce community rules and regulations, as necessary
• Process applications and lease renewals and complete all related paperwork accurately and correctly
• Proactively manage sales, outreach, and lead generation
• Work with the maintenance department to ensure apartment turnovers are completed on time
• Recognize opportunities for problem resolution and establishing good customer relations
• Recognize trends in customer issues and advise management