Leasing Agent

About the role

The Leasing Agent reports to the General Manager and is responsible for assisting with the day-to-day operations of the property to ensure customer satisfaction, fiscal stability, and good physical condition.

Responsibilities

• Assist with leasing to ensure full lease-up and maintenance of high occupancy levels, including mailing renewal offers, logging responses, and managing property availability.
• Ensure an accurate record of availability compatible with the lease renewal report.
• Approve, enter, and present all rental applications to the General Manager for execution.
• Manage property licenses and the renewal process by liaising with legal counsel and the city.
• Assist with the check-out process to ensure compliance with final account statement requirements, including accepting keys and inspecting vacated units.
• Ensure leases and resident check-ins are accurate and efficient.
• Investigate and respond to resident concerns/complaints in a timely manner to foster good public relations.
• Report resident concerns/complaints to the General Manager.
• Assist in preparing weekly reports related to the property’s performance.
• Assist in developing and implementing advertising/marketing programs to position the property in the marketplace.
• Assist in developing and implementing resident retention programs.
• Maintain courteous communication with residents, applicants, employees, and vendors.
• Answer telephones as needed.
• Perform general administrative duties such as filing and typing.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• First Aid/CPR certification or willingness to obtain.
• Valid driver’s license and current automobile insurance is preferred.
• Ability to operate office equipment including fax machine, copier, telephone, personal computer, typewriter, calculator, adding machine, key machine, key card system, and vacuum.
• Computer skills and math ability.
• Accurate typing and record-keeping.
• Proficient in Microsoft Word, Excel, and Outlook.
• Knowledge of Entrata is preferred.
• Accurate in numerical analysis and data transfer.
• Accurate in preparation of documents to ensure grammatical and legal correctness.
• Knowledge of and adherence to all federal, state, and local laws.
• Ability to follow through with all necessary paperwork and meet deadlines.
• Demonstrate a positive, professional, and enthusiastic attitude at all times.
• Excellent customer service skills.
• Ability to communicate effectively and professionally in a fast-paced environment.
• Ability to apply logical thinking to practical situations and follow standardized procedures, occasionally deviating when necessary.
• Ability to think rationally beyond a specific set of instructions.

Benefits

Campus Apartments offers growth opportunities, diversity, stability, job training, and a fun-loving team environment.