Lease Analyst, Major Accounts

Key Responsibilities

• Serve as the primary point of contact for a defined portfolio of major tenants.
• Deliver high-quality, responsive customer service to address tenant inquiries and concerns.
• Lead pursuit efforts by monitoring tenant accounts, issuing pursuit letters, and maintaining detailed notes in MRI.
• Investigate and resolve billing disputes by interpreting lease terms and coordinating with internal teams.
• Apply payments, reconcile accounts, and support the collections process.
• Maintain Salesforce cases and ensure accurate documentation of tenant interactions.
• Support A/R meetings and internal reporting efforts.
• Ensure consistency in documentation and adherence to SOPs.

Qualifications

• Bachelor’s degree in Business, Real Estate, or related field.
• 3–5 years of experience in A/R, tenant relations, or real estate operations.
• Familiarity with lease terms, billing processes, and financial systems.
• Experience with MRI and Salesforce preferred.
• Embraces a technology-forward mindset with strong curiosity for merging tools, AI in particular, bringing forward-looking perspective that inspires innovative solutions.

Skills

• Excellent customer service and communication skills.
• Ability to manage tenant expectations and resolve issues diplomatically.
• Strong interpersonal skills and a proactive, service-oriented mindset.
• High attention to detail and accuracy.
• Strong organizational skills.
• Able to manage multiple priorities and meet deadlines.
• Analytical and team-oriented approach.
• Act in the company’s best interest.

Pay

The expected salary range for this position is between $60,000 and $70,000. The actual compensation will be based on factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, market and business considerations and other factors permitted by law.