Lease Administration Supervisor

Job Summary

The Lease Administration Supervisor oversees the daily operations of the Prospect Lease Administration Team. Key responsibilities include team leadership, performance monitoring, process improvement, issue resolution, and driving move-in goals.

Key Responsibilities

• Team Leadership and Management: Supervise the team responsible for new applicant screening and lease administration.
• Performance Monitoring: Track, analyze, and report on team performance metrics, offering feedback and coaching.
• Process Improvement: Continuously assess and refine systems and processes to boost operational efficiency.
• Issue Resolution: Serve as the primary point of contact for escalated issues, resolving problems and maintaining high service standards.

Essential Functions

• Lead and manage a team of Prospective Lease Administrators: Supervises team responsible for administrative property management functions.
• Drive performance and achieve move-in goals: Direct and motivate the team to meet or exceed daily processing KPIs.
• Maintain departmental metrics: Track and analyze daily, weekly, and monthly performance metrics to ensure departmental goals are met.
• Evaluate and enhance systems and processes: Optimize application processes, coverage models, or team configurations to maximize productivity.
• Utilize performance metrics for coaching: Deliver constructive feedback and coaching to team members to boost individual and team performance.
• Conduct training and quality assurance: Train, measure, and maintain a high degree of customer service and competency in interactions.
• Ensure legal and regulatory compliance: Regularly review policies and procedures relating to lease administration.
• Aid with special projects: Support special projects or business assignments as needed, aligning with overall business objectives.
• Foster a high-quality work environment: Promote team morale and performance, fostering teamwork and mutual respect.
• Handle Customer Lease Administration Leadership inbox: Provide support and handle escalated issues.

Qualifications

• High School diploma or GED required; Bachelor’s degree in Business Administration, Real Estate, Marketing, or a related field preferred.
• Previous property management experience in single family or multi-family rental industry.
• Working knowledge of MS Word and Excel, proficiency in Yardi, and 3-5 years of previous work experience in property management using Yardi and Salesforce.
• Strong organizational skills with exceptional attention to detail.
• Ability to thrive in a dynamic, fast-changing, growth environment.
• Excellent oral and written communication skills.
• Honest, ethical, and able to maintain confidentiality.
• Bilingual in Spanish is a plus.
• Strong teamwork and respect for colleagues.
• Able to work independently with minimal supervision.
• Ability to work flexible shifts and hours, including weekends.