Learning Trainer, MKE6 Learning Team

About the role

The Sort Center Learning Trainer works with Operations Managers, Area Managers, Process Assistants and Associates to constantly improve the long-term capabilities of the area to which they are assigned. The ideal candidate will measure production quality and quantity and apply learning tools to improve both.

Key job responsibilities

• Maintain expert-level knowledge in at least two production departments; evaluate and improve processes within work areas
• Refine learning tools and techniques across the Sort Center
• Assist in measuring the effectiveness of learning; measure impact of development efforts
• Improve associates' job-related skills; develop, maintain and apply learning tools (methods, checklists and skill building agreements) to encourage associate development
• Identify areas for associate cross training and support and implement the training to support the objective
• Support the updating of SOPs and SOP certification of associates and managers
• Assist in driving success of peak and non-peak training plans
• Comfortable talking in front of a group as well as one-on-one with an individual
• Able to give and receive feedback effectively
• Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention)
• Always meets time commitments and deadlines, is goal oriented
• Checks and tests for understanding
• Gives insight to area managers
• Works hard for the success of others, constantly remains "customer obsessed"
• Demonstrates a positive "can do" demeanor and has fun and gains energy from working with others
• Is an active listener
• Demonstrated ability to consistently function at 100% of expectations
• Understands upstream and downstream variances
• Is able to use resources to expand knowledge and can answer tough questions

Basic qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required

Preferred qualifications

• Prior training, teaching or presentation experience
• Willingness to work different shifts
• Shift hours for this position may be different from the standard production shifts
• Willingness to work in different areas as required by training needs
• Excellent attendance
• Candidates must be very organized and able to handle multiple and changing projects/priorities
• Willingness to participate in and support the Operational Excellence initiatives

Pay

USA, IL, Waukegan - $25.00 - $27.00 USD hourly

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.