Learning Services (LMS) Specialist

About This Role

The Learning Services (LMS) Specialist provides high-quality support for the Learning Services team by managing requests in the Learning Management System (LMS). This role also handles troubleshooting, reporting, and client consultation requests. In addition, the Learning Services Specialist supports GxP-related systems across clinical, biometrics, regulatory affairs, medical affairs, manufacturing, and quality assurance functional areas. This position reports to Supervisor, Learning Services, and supports a functionally aligned pillar within learning operations. This individual should have the ability to work eastern standard hours.

What You’ll Do

• Perform LMS Administration tasks, including:
• Creating Instructor Led and On the Job Trainings in the LMS
• Building and maintaining complex Curricula and Programs
• Editing and revising items, curricula, programs as needed
• Creating and managing learner roles and direct assignments
• Managing records and learning history
• Pulling reports as needed
• Providing audit support as needed
• Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or escalating as appropriate.
• Respond to and troubleshoot inquiries training course-related issues. Collaborate with the Senior Learning Services Specialists to resolve learner issues in a thorough and timely manner.
• Support continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing (UAT) when necessary.
• Facilitate shadowing sessions with new hires

Who You Are

• You are a service-oriented individual experienced with LMS administration, customer service or case management.
• You enjoy collaborating with cross-functional stakeholders in a dynamic work environment and approach initiatives with the end-user perspective in mind.
• Bachelor’s degree or the equivalent combination of education and experience required
• 1-3 years of experience in learning, customer service, or general human resources
• Experience with Veeva Vault Training (LMS for GxP Compliance) or other LMS systems
• GxP experience preferred
• Experience with a ticketing system/case management preferred (ServiceNow preferred)
• Strong critical thinking and problem-solving skills
• Service-oriented attitude and willingness to learn
• Ability to prioritize workload in a fast-paced environment
• Experience working in a HR shared service center is a plus

Job Level: Professional

Additional Information

The base compensation range for this role is: $27.88-$36.18 Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity. Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.

Benefits

• Medical, Dental, Vision, & Life insurances
• Fitness & Wellness programs including a fitness reimbursement
• Short- and Long-Term Disability insurance
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
• Up to 12 company paid holidays + 3 paid days off for Personal Significance
• 80 hours of sick time per calendar year
• Paid Maternity and Parental Leave benefit
• Tuition reimbursement of up to $10,000 per calendar year
• Employee stock purchase plan
• Employee Resource Groups participation

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission.