Manager, Learning Management System (LMS)

About the role

Reporting to Senior Manager, GTD Operations and Technology, the candidate will support and administer GTD enterprise-wide learning platforms, including the learning management system (LMS) and BeOne University.

Responsibilities

• Support and administer LMS systems, implementations, upgrades, and configuration changes.
• Oversee system setup, user access, security, and system workflows to ensure efficiency and scalability.
• Build reports, queries, and data extracts as requested by key business users.
• Gather and assess requirements from all key stakeholders as it pertains to enterprise training needs and configure LMS to meet the requirements.
• Build and maintain items in the LMS such as training items, curricula, user groups, quizzes, and assignments for GTD.
• Understand business processes to troubleshoot problems and anomalies to provide compliant and practical solutions to meet user needs in enterprise-wide systems.
• Take ownership of issues and collaborate with GTD and LMS vendor to drive issues to full resolution for stakeholders and customers.
• Lead development and documentation processes to improve efficiency for systems administration.
• Communicate effectively with cross-functional teams, stakeholders, and executive leadership on project status, risks, and progress.
• Provide input on the impact to Training Operation with the release of updates and new features.
• Understand the function of related enterprise applications such as an HRIS and EDMS and the impact to the LMS.
• Design and deliver training and support materials for LMS users, administrators, and internal teams, driving adoption and adherence to best practices.
• Champion a culture of continuous learning and advocate for new features and functionality to enhance the user experience.
• Execute project tasks to ensure tasks and/or work streams within a project is completed in a timely manner.
• Ensure the LMS meets regulatory and organizational compliance requirements, including data protection and accessibility standards.
• Stay current on LMS industry trends, emerging technologies, and best practices, sharing insights with the broader organization.
• Provide business support during upgrades.

Requirements

• 3+ years direct experience working with enterprise LMS applications and/or systems management in a TD or L&D environment.
• Experience with HRIS (prefer Workday), Sumtotal, and ComplianceWire LMS.
• Proven experience in troubleshooting, working with vendors on escalated issues.
• Excellent analytical skills and keen attention to detail.
• Strong process improvement skills and orientation.
• Demonstrated ability to set priorities, meet deadlines, exercise sound judgement and multi-task in a fast paced environment.

Qualifications

• Bachelor’s Degree or related field/experiences.
• Travel 5% or as needed.

Skills

• Application administration experience.
• Communication, analytical, and problem-solving skills.

Benefits

• Salary Range: $110,400.00 - $150,400.00 annually.
• Annual bonus plan for non-commercial roles.
• Incentive compensation plan for commercial roles.
• Discretionary equity awards and voluntary participation in the Employee Stock Purchase Plan.
• Comprehensive benefits package including Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness.

Pay

Salary Range: $110,400.00 - $150,400.00 annually.

Schedule

Not specified.