Learning Management System (LMS) Administrator

Position Summary

The LMS Administrator is a critical role within National 4-H Council, responsible for administering, configuring, and supporting the organization’s Moodle-based learning management system (LMS).

Reporting directly to the Senior Director, Product Development, this position will oversee daily LMS operations, ensure system reliability, and provide user support and training.

The LMS Administrator will manage permissions, troubleshoot issues, monitor performance, and generate reports to support decision-making partnering with Extension, volunteers, and internal teams to ensure that the LMS supports high-quality youth and adult learning experiences nationwide while also enabling the growth and sustainability of 4-H’s educational portfolio.

Essential Functions

• Manage the daily operation, continuous improvement, maintenance, and support the upgrades of the Moodle-based LMS and associated extensions and plug-ins.

• Configure user accounts, roles, permissions, and enrollment.

• Ensure system security, data integrity, and compliance with privacy standards in coordination with internal stakeholders.

• Monitor performance and troubleshoot technical issues, escalating to vendors when necessary.

• Provide timely support to Extension, volunteers, internal teams, and learners using the LMS.

• Develop user-friendly guides, FAQs, and training resources.

• Conduct regular and recurring training sessions for all users of the LMS.

• Gather feedback to continuously improve the user experience.

• Generate reports for Extension, internal teams, donors, and others as identified to track learner engagement and program impact.

• Monitor usage data to identify areas for improvement.

• Design and maintain dashboards to track learner engagement and program outcomes.

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Educational Technology, or related field; or equivalent work experience and/or training.

• 3+ years of hands-on experience administering and configuring Moodle or another Learning Management System.

• Proven experience executing LMS administration tasks (i.e., user management, roles, permissions, enrollment, etc.).

• Proven experience troubleshooting and resolving LMS-related issues effectively.

• Demonstrated understanding of system security compliance, data integrity, and data governance.

• Experienced presenter in a remote environment with the ability to navigate and host online meetings with ease.

• Familiarity with e-learning principles, instructional design, and digital content standards (SCORM, H5P, etc.).

• Experience providing end-user support and training for diverse user groups in an LMS environment.

• Experience creating user-friendly learning documentation, aids, and training materials for different users.

• Proven experience managing multiple tasks, deadlines, projects, and stakeholders in a fast-paced environment.

• Strong written and verbal communication skills, including the ability to explain technical issues to non-technical audiences.

• Knowledge of accessibility standards and inclusive design practices.

Preferred Qualifications

• Experience with Moodle customizations, plugins, or integrations.

• Experience integrating LMS with third-party systems (e.g., Zoom, CRM, and other enterprise tools).

• Certifications related to Moodle administration or other learning technologies.

• Experience working in nonprofit, youth-serving, or higher education settings.

• Familiarity with data analytics and visualization tools for educational reporting.

• Experience with large-scale system data migrations (e.g., user, course, or content).