Learning Management System (LMS) & Training Specialist

About the role

Xylem is seeking a highly organized, customer-focused Learning Management Systems & Training Specialist to join the Bell & Gossett Little Red Schoolhouse team. This role offers the opportunity to influence the entire customer learning journey, from enrollment and engagement through certification and completion.

Responsibilities

• Learning Management System Administration (75%): Manage course catalogs, learning paths, certifications, curricula, enrollments, and learner records. Troubleshoot user, system, and tracking issues while partnering with IT and support teams.
• Customer Learning Experience & Program Operations (25%): Support instructor-led, virtual, and self-paced training programs. Manage registrations, communications, attendance tracking, certifications, and learner support. Coordinate logistics for onsite training programs, including scheduling, hospitality arrangements, lodging, transportation, catering, and special accommodations.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience administering a Learning Management System.
• Experience with platforms such as Absorb, Cornerstone, Docebo, LearnUpon, SAP SuccessFactors, or similar LMS solutions.
• Strong analytical and reporting capabilities, including proficiency with Microsoft Excel.
• Excellent organizational and project management skills with the ability to manage multiple priorities.
• Exceptional customer service, communication, and relationship-building abilities.
• Strong attention to detail and commitment to delivering a high-quality learner experience.

Preferred Qualifications

• Experience supporting customer education, training operations, or learning programs.
• Experience administering Absorb LMS.
• Knowledge of adult learning principles or instructional design methodologies.
• Experience with learning content tools such as Articulate Rise, Storyline, Camtasia, Canva, or Adobe Creative Suite.
• Experience enhancing PowerPoint presentations and training materials to improve user engagement and visual consistency.
• Experience in HVAC, hydronics, technical training, or industrial manufacturing environments.