Learning Management System Course Specialist

Key Responsibilities

• Monitor ATIS/Blackboard to ensure stability and performance supporting organizational courses.
• Provide dedicated ATIS management for each assigned course across the full lifecycle (planning, build, delivery, sustainment, archival).
• Perform course creation and sustainment for new and existing courses following the approved Blackboard Naming Convention.
• Coordinate course setup activities including shells, roles, permissions, tools, grading schema, and content structure.
• Recommend new technologies, ATIS updates, mobile applications, and capability improvements to enhance delivery and user experience.
• Plan and coordinate approved Army Training Support Center (ATSC) upgrades with LMS users to minimize downtime and loss of availability.
• Serve as the ATIS/Blackboard SME supporting Government development and customization of LMS course frameworks.
• Advise on LMS selection/approach per program of instruction (POI), blended learning requirements, complexity, and instructional intensity.
• Attend developmental meetings and In-Process Reviews (IPRs) as required to gather requirements, resolve concerns, and propose solutions.
• Translate training and operational requirements into practical LMS configuration and course design recommendations.
• Provide hands-on training to Government users (instructors, course managers, content developers) to enable efficient, productive use of the LMS.
• Conduct training enabling user-level functions including:
• Ensure training is delivered to new users within 10 working days of arrival to the organization.
• Assist instructors with class facilitation within the LMS environment.
• Perform manager-level technical remedies for ATIS/LMS issues including:
• Collaborate with local agencies and coordinate with ATSC (as applicable) to troubleshoot and remediate systemic issues.
• Serve as the primary point of contact (POC) for enrollment/disenrollment of Government users.
• Authorize and manage access for students, instructors, writers, and other Government personnel per Government direction.
• Maintain a secure environment by monitoring, analyzing, and reporting Blackboard/ATIS usage, performance, and availability to support Government assessment.
• Support Blackboard as the current LMS while maintaining readiness to support alternate LMS platforms if directed by the Army.
• Complete all requisite training to support Army Distributed Learning should a system other than Blackboard be adopted during the contract period.

Requirements

• Possess and maintain a CompTIA Security+ or higher certification.
• Maintain a SECRET clearance.
• Provide proof of experience associated with the Army Disturbed Learning Systems. Proof of experience to be submitted for consideration:
• Two (2) or more years of experience developing courses with LMS
• Two (2) or more years of experience administering courses in LMS
• Two (2) or more years of experience managing community engagement with LMS
• Two (2) or more years of experience managing content in LMS
• Two (2) or more years of experience developing and sustaining online training sites

Skills

• Demonstrated experience managing LMS environments (Blackboard preferred), including course build, sustainment, troubleshooting, and user administration.
• Experience supporting distributed learning and blended learning delivery models.
• Strong knowledge of LMS tools: assessments, surveys, gradebook, roles/permissions, analytics, content management.
• Ability to analyze performance/availability metrics and produce clear reports with actionable recommendations.
• Experience delivering training to varied user groups (instructors, admins, developers).

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance
• Parking/Travel Reimbursement (metropolitan areas)