Learning Experience Leader - Orlando, FL (Onsite)

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. TaskUs understands that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) with company match
• Paid time off including vacation, sick leave, and holidays

Pay

The base salary range for this position is $54,000.00 - $82,000.00 per year across our US locations. Actual salary will be determined based on various factors including the candidate's qualifications, experience, skills, and specific geographic location.

About the Role

As a Learning Experience Leader, you will create and maintain a positive and professional learning environment in the organization. You will design and expand training and development programs aligned with product-specific training methodologies and initiatives, supporting the learning and development of our Roadside Assistance Specialists.

Responsibilities

Learning Experience Leader

• Set the standards and expectations through your conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and other learning opportunities across the organization
• Amend and revise programs as necessary to adapt to changes occurring in the work environment
• Act as the content expert, and maintain relevant training documents and training materials for training conducted
• Develop and create effective induction programs
• Monitor and review trainees' progress through questionnaires and discuss with their managers
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages
• Research and present new technologies and methodologies in workplace learning
• Ensure that all trainees adhere to the company's Code of Conduct

Roadside Assistance Specialist

• Maintain TaskUs's high standard of safety, inside and outside of the vehicle
• Demonstrate situational awareness, an understanding of the technology in your care, and a willingness to constantly adjust to changes in the environment
• Act as the deputy for technology by communicating courteously with management, engineers, and the public
• Provide assistance to stranded motorists
• Operate/Drive in single and/or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods
• Respond quickly to changing and potentially high-pressure environments
• Work mostly individually but also in small groups of 2-10 people
• Monitor multiple software systems with constant focus
• Maintain cleanliness of vehicle
• Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations
• Complete daily reports and document procedures and tests
• Interact with the public and educate them on self-driving technology
• Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions
• Operate onboard data recording computers
• Comfortably ride as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations
• Safely set up driverless vehicles
• Safely operate a non-autonomous vehicle while monitoring the location of a driverless vehicle(s)
• Responsibly recover the autonomous vehicle, including parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location
• Apply safety procedures to any situation involving the rescue of a self-driving car
• Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination
• Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing
• Remove stalled vehicles from surface streets and lanes of travel, and remove vehicles from the lane once the situation has been stabilized
• Coordinate with local law enforcement agencies, as needed
• Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs
• Drive a safe vehicle to and from specified destinations safely and follow all state, local laws, and DOT regulations
• Focus on safety and compliance including the real-time reporting of any accidents and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws
• Perform other duties as required

Requirements

• Must be 21 years of age or older
• High School Diploma or GED required; four-year college degree (preferred) in a related field like industrial or applied sciences
• Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working
• Must have and maintain a valid state driver's license
• Valid driver's license with a clean driving record
• Minimum of 3 years of experience in professional driving on public roads; additional experience is preferred
• Proficient in Microsoft and Google applications
• A problem solver and critical thinker
• Follow well-defined methods, procedures, reports, forms, and competent aspects of the job
• Can present and facilitate a class discussion
• Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience
• Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
• Excellent oral and written communication skills
• Can work in a flexible schedule including weekends, holidays, and longer hours
• Possess knowledge of and/or previous experience driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas

Physical Requirements

• Occasional standing, walking, and sitting
• Long periods of sitting
• Use hands to finger, handle, or feel; and talk or hear; climb stairs and/or ladders
• Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• Must be able to occasionally lift and/or move up to 45 pounds
• Must use close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• Most work is accomplished outdoors in a vehicle

Nice to Have

• At least 1 to 2 years of working experience in a related field (training or teaching experience)
• Strong leadership skills, with proficiency in handling groups

About Us

TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world's most innovative companies. Listed as one of Glassdoor's "100 Best Places to Work," USA Today's "Best Company Cultures," and "Best Companies for Women" by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything we do.