Learning Experience Leader

About the role

The Learning Experience Leader and Roadside Assistance Specialist positions are integral to TaskUs's mission of providing exceptional customer support and ensuring the safety and effectiveness of transportation.

Responsibilities

• Set the standards and expectations through conduct, work ethic, integrity, and character.
• Create and deliver end-user, partner, and distributor training.
• Deliver technical preparatory training covering basic skill requirements.
• Accomplish projects and motivate trainees through effective training.
• Continuously improve training programs and other learning opportunities.
• Amen and revise programs as necessary for adaptation to changes in the work environment.
• Act as the content expert, maintaining relevant training documents and materials.
• Develop and create effective induction programs.
• Monitor and review trainees' progress through questionnaires and discussions with managers.
• Audit trainees in the field to ensure strict adherence to company policies.
• Ensure statutory training requirements are met, understand e-learning techniques, and be involved in creating and delivering e-learning packages.
• Research and present new technologies and methodologies in workplace learning.
• Ensure trainees adhere to the company's Code of Conduct.
• Support learning and development of Roadside Assistance Specialists.
• Maintain TaskUs's high standard of safety, inside and outside the vehicle.
• Communicate courteously with management, engineers, and the public.
• Provide assistance to stranded motorists.
• Operate/Drive in single and/or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week.
• Respond quickly to changing and potentially high-pressure environments.
• Work mostly individually but also in small groups of 2-10 people.
• Monitor multiple software systems with constant focus.
• Maintain cleanliness of vehicle.
• Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations.
• Complete daily reports and document procedures and tests.
• Interact with the members of the public and educate them on self-driving technology.
• Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions.
• Operate onboard data recording computers.
• Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations.
• Safely set up driverless vehicles.
• Safely operate a non-autonomous vehicle while monitoring the location of a driverless vehicle(s).
• Safely operate a driverless vehicle to a safe location.
• Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination.
• Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing.
• Remove stalled vehicles from surface streets and lanes of travel, and remove vehicles from the lane once the situation has been stabilized.
• Coordinate with local law enforcement agencies, as needed.
• Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs.
• Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations.
• Focus on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws.
• Perform other duties as required.

Requirements

• Must be 21 years of age or older.
• High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences.
• Meet driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working.
• Have and maintain a valid state driver's license.
• Valid driver's license with a clean driving record.
• Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred.
• Proficient in Microsoft and Google applications.
• Problem solver and critical thinker.
• Follow well-defined methods, procedures, reports, forms, and competent aspects of the job.
• Present and facilitate a class discussion.
• Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience.
• Has strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills.
• Has excellent oral and written communication skills.
• Works in a flexible schedule including weekends, holidays, and longer hours.
• Up to 25% travel required.
• Able bodied individual that can stand and walk for long periods of time outdoors.
• Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Must be able to occasionally lift and/or move up to 45 pounds.
• Uses close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Most work is accomplished outdoors in a vehicle, or in a closed-course space with vehicles.

Nice to Have

• At least 1 to 2 years of working experience in a related field (training or teaching experience).
• Strong leadership skills, with proficiency in handling groups.

About Us

TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world's most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything we do.