Learning Experience Lead

Under the direction of the Contracting Services Department (CSD) Sr. Manager of Strategy, this Training Lead position will support the Training Program. The role assists the Strategy team with coordination of maintaining existing training materials and creating new materials aligned with CSD portfolio initiatives.

Responsibilities

• Support content for CSD Training Program communications and training delivery.
• Develop and maintain a comprehensive Training Plan.
• Coordinate execution with Process Owners and Subject Matter Experts (SMEs).
• Coordinate Lab-wide communications with partners and customers.
• Recommend templates and tools, provide guidance on messaging, and coordinate regular updates to the CSD Training Program central SharePoint site.
• Partner with key stakeholders to identify competency gaps and determine specific training requirements across departments.
• Create comprehensive curriculum plans, including interactive activities, instructional materials, e-learning modules, and user manuals.
• Stay in communication with the HR Organization Development team to keep up to date with best training practices and methods.
• Provide direct guidance, coaching, and support to internal training staff regarding adult learning concepts and delivery techniques.
• Facilitate engaging learning experiences through in-person classroom instruction, virtual webinars, and on-the-job coaching.
• Apply assessment tools to measure knowledge retention and track training outcomes against business goals, updating methodologies based on feedback.
• Manage training calendars, maintain training records, and handle resource allocation or vendor coordination.
• Design, coordinate, consolidate, review, and share strategic communications artifacts on behalf of CSD (e.g., CSD Annual Report).

Requirements

• Bachelor’s degree is required; a degree in Business Management, Marketing/Communications, or a related field is desirable but not required.
• 5-10 years of applicable work experience specifically in training program design and development, instruction, and delivery.
• High proficiency with MS Office products (Word, Excel, PowerPoint).
• Strong interpersonal skills for managing relationships with stakeholders.
• Ability to work collaboratively with cross-functional teams within the organization.
• Self-starter and detail-oriented, capable of independently tracking and following up on commitments.
• Efficient time management skills to handle multiple responsibilities and meet deadlines.
• Strong grasp of adult learning methodologies, curriculum development, and learning management systems (LMS) and tools such as Articulate, Synthesia, SharePoint, etc.
• Proven ability to delegate tasks, resolve team issues, and guide instructors toward shared learning objectives.
• Excellent oral and written communication skills to effectively present information and collaborate with Lab staff and management.
• Ability to deliver presentations to Lab-wide forums and sponsor/stakeholder meetings.
• Analytical thinking to interpret performance metrics and translate training evaluations into actionable program improvements.
• Graphic design skills to create on-brand, easy-to-grasp instructional materials, including presentation design, poster design, document design, technical illustrations, and photo manipulation.
• Ability to obtain and maintain a government security clearance is required.

Pay

Hiring range: $99,300 – $131,600. The final salary offered will depend on factors including—but not limited to—the scope and responsibilities of the role, the candidate’s experience, skills, education/training, internal equity considerations, and applicable legal requirements.

Benefits

• Comprehensive health, dental, and vision plans.
• MIT-funded pension.
• Matching 401K.
• Paid leave (including vacation, sick, parental, military, etc.).
• Tuition reimbursement and continuing education programs.
• Mentorship programs.
• A range of work-life balance options.
• Additional voluntary benefits, discounts, and perks through MIT.