Learning Experience Leader

About the role

The Learning Experience Leader and Roadside Assistance Specialist positions are integral parts of TaskUs's mission to provide exceptional customer support and ensure the safe operation of our vehicles.

Responsibilities

• Set the standards and expectations through conduct, work ethic, integrity, and character.
• Create and deliver end-user, partner, and distributor training.
• Deliver technical preparatory training covering basic skill requirements.
• Accomplish projects and motivate trainees through effective training.
• Continuously improve training programs and other learning opportunities.
• Amen and revise programs as necessary for adaptation to changes.
• Act as the content expert, maintain relevant training documents and materials.
• Develop and create effective induction programs.
• Monitor and review trainees' progress through questionnaires and discuss with managers.
• Audit trainees in the field to ensure strict adherence to company policies.
• Ensure statutory training requirements are met, understand e-learning techniques, and identify where they are relevant.
• Research and present new technologies and methodologies in workplace learning.
• Ensure trainees adhere to the company's Code of Conduct.
• Support learning and development of Roadside Assistance Specialists.
• Maintain TaskUs's high standard of safety, inside and outside the vehicle.
• Communicate courteously with management, engineers, and the public.
• Provide assistance to stranded motorists.
• Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week.
• Respond quickly to changing and potentially high-pressure environments.
• Work mostly individually but also in small groups of 2-10 people.
• Monitor multiple software systems with constant focus.
• Maintain cleanliness of vehicle.
• Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations.
• Complete daily reports and document procedures and tests.
• Interact with the members of the public and educate them on self-driving technology.
• Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions.
• Operate onboard data recording computers.
• Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations.
• Safely set up driverless vehicles.
• Safely operate a non-autonomous vehicle while monitoring the location of a driverless vehicle(s).
• Safely recover the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location.
• Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination.
• Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing.
• Remove stalled vehicles from surface streets and lanes of travel, and remove vehicles from the lane once the situation has been stabilized.
• Coordinate with local law enforcement agencies, as needed.
• Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs.
• Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations.
• Focus on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws.
• Other duties as required.

Requirements

• Must be 21 years of age or older.
• High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences.
• Meet driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working.
• Have and maintain a valid state driver's license.
• Valid driver's license with a clean driving record.
• Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred.
• Proficient in Microsoft and Google applications.
• A problem solver and critical thinker.
• Follow well-defined methods, procedures, reports, forms, and competent aspects of the job.
• Present and facilitate a class discussion.
• Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience.
• Has strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills.
• Has excellent oral and written communication skills.
• Can work in a flexible schedule including weekends, holidays, and longer hours.
• Up to 80% travel required, additionally must be based out of existing markets.
• Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas.

Nice to Have

• At least 1 to 2 years of working experience in a related field (training or teaching experience).
• Strong leadership skills, with proficiency in handling groups.