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Learning Experience Leader - Emergency Response (Onsite-Detroit)

TaskUs · Michigan Center, MI · 4 days ago
On-siteHuman ResourcesFull-time

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. It serves clients in sectors such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. With a global workforce of approximately 45,000 employees, TaskUs operates in twenty-three locations across twelve countries, including the Philippines, India, and the United States. The company emphasizes a People First culture, which has enabled its expansion and commitment to employee well-being through competitive salaries and comprehensive benefits.

What We Offer

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Additionally, we encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

What Does a Learning Experience Leader Really Do?

  • Set the standards and expectations through conduct, work ethic, integrity, and character
  • Create and deliver end-user, partner, and distributor training, including curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement
  • Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs
  • Achieve projects and motivate trainees through effective training
  • Continuously improve training programs and other learning opportunities across the organization
  • Amend and revise programs as necessary for them to adapt to changes in the work environment
  • Act as the content expert and maintain relevant training documents and materials for training conducted
  • Develop and create effective induction programs
  • Monitor and review trainees' progress through questionnaires and discuss with their managers
  • Ensure that statutory training requirements are met, understand e-learning techniques, and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages
  • Research and present new technologies and methodologies in workplace learning
  • Ensure that all trainees adhere to the company's Code of Conduct
  • Support the learning and development of our Emergency Response (Tier 1) Agents

Requirements

  • Up to 25% travel required
  • Must be 18 years of age or older
  • High School Diploma or GED required
  • Four-year college degree (preferred) in a related field like industrial or applied sciences
  • Proficient in Microsoft and Google applications
  • A problem solver and critical thinker
  • Can present and facilitate a class discussion
  • Energetic, enthusiastic, and creative - can think outside the box with different ways to motivate and engage an audience
  • Has strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
  • Has excellent oral and written communication skills
  • Can work in a flexible schedule including weekends, holidays, and longer hours
  • Previously certified in Tiers 3, 2, and 1 Fleet and Emergency Response
  • Nice to have: at least 1 to 2 years of working experience in a related field (training or teaching experience), strong leadership skills, proficiency in handling groups

About Us

TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world's most innovative companies. Listed as one of Glassdoor's "100 Best Places to Work", USA Today's "Best Company Cultures" and "Best Companies for Women" by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything we do.

How We Partner to Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

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