Senior Learning Experience Manager (Emergency Response / Tier 1)

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We serve clients in sectors such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs has grown to employ approximately 45,000 employees globally, with offices in the Philippines, India, and the United States. Our People First culture emphasizes continuous improvement, readiness to handle challenges, and consistent service in a rapidly changing world.

What We Offer

We prioritize employee well-being by offering competitive salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in departments like Total Rewards, Wellness, HR, and Diversity. We foster an inclusive environment and support internal mobility and professional growth throughout an employee's career.

Job Responsibilities

• Select, train, and provide work guidance for Training Managers and Supervisors.
• Manage the initiation, development, and implementation of training programs for Team Leaders and Teammates.
• Create and maintain training materials related to campaign task mastery and personal development.
• Pioneer training needs and programs for the organization.
• Create and execute training curricula for Team Leaders and Team Members.
• Maintain training materials and documents for all levels of trainees.
• Propose and publish a year-long training calendar with specific quarterly objectives.
• Plan training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards.

Requirements

• At least 5 years of working experience as a Sr. Manager or Manager in a call center specializing in Product Training.
• The ability to support multiple teams across multiple programs within your site.
• A highly creative and dynamic approach.
• The ability to work independently and adapt training materials to different audiences.
• A strong background in product training.
• Excellent presentation, communication, and interpersonal skills.
• Knowledge in Google and MS Office applications.

Location/Modality

On Site

Salary Range

$85,000 - $95,000 per year

Pay Transparency Statement

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off including vacation, sick leave, and holidays

Application Information

This position is expected to remain open until July 20, 20206. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

How We Partner to Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

Req Id

R_2607_8831

Posted At

Tue Jul 07 2026 00:00:00 GMT+0000 (Coordinated Universal Time)