Learning Experience Leader

About the role

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping clients represent, protect, and grow their brands. With a cloud-based infrastructure, TaskUs serves sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture supports approximately 60,000 employees across twenty-three locations in twelve countries. As a Learning Experience Leader, you will create and maintain a positive, professional learning environment, design and expand training and development programs aligned with product-specific methodologies, and support the learning and development of Tier 2 / Fleet Response Specialists.

Responsibilities

• Set standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training including curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and other learning opportunities across the organization
• Amend and revise programs as necessary to adapt to changes in the work environment
• Act as the content expert and maintain relevant training documents and materials
• Develop and create effective induction programs
• Monitor and review trainees' progress through questionnaires and discuss with their managers
• Ensure statutory training requirements are met, understand e-learning techniques, identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages
• Research and present new technologies and methodologies in workplace learning
• Ensure all trainees adhere to the company's Code of Conduct

Requirements

• Up to 25% travel required
• Must be 18 years of age or older
• High School Diploma or GED required; four-year college degree (preferred) in a related field like industrial or applied sciences
• Proficient in Microsoft and Google applications
• Problem solver and critical thinker
• Follow well-defined methods, procedures, reports, forms, and competent aspects of the job
• Can present and facilitate a class discussion
• Energetic, enthusiastic, and creative — can think outside the box with different ways to motivate and engage an audience
• Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
• Excellent oral and written communication skills
• Can work a flexible schedule including weekends, holidays, and longer hours

Qualifications

• At least 1 to 2 years of working experience in a related field (training or teaching experience)
• Strong leadership skills, with proficiency in handling groups

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off including vacation, sick leave, and holidays

Pay

Salary range: $54,000.00 – $82,000.00 per year. The base salary range represents the low and high end of the anticipated salary range for this position across US locations. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Schedule

• Flexible schedule required, including weekends, holidays, and longer hours
• Up to 25% travel