Learning Experience Facilitator (Full-Time)

About the Role

We’re looking for a Learning Experience Facilitator who can lead credible, human, practical, and unforgettable workshops and learning experiences for executives, managers, and teams. This isn’t a traditional Trainer role; you’re both a world-class facilitator and a trusted partner to our clients. Our clients range from fast-growing startups to global names like The New York Times, Reddit, Sony Music, and TED, all trusting us to drive impact immediately, not someday.

What You’ll Do

• Facilitate Exceptional Learning Experiences
• Deliver highly engaging learning experiences that uphold LifeLabs research-backed content and allow for engagement, discussion, practice, processing, and application.
• Prioritize the needs, goals, and experiences of clients when preparing for and delivering solutions, ensuring alignment with their context and values.
• Facilitate LifeLabs Learning workshops across formats (e.g., in-person, virtual, and hybrid) and learning modalities (e.g., training, group coaching, group dialogue).
• Participate in and lead panels, speaking engagements, Skills Spotlights, and lead-generation events.
• Ensure audiences from individual contributors to senior leaders have a tailored experience by adapting to unique needs of organizations and learners.
• Partner with Clients
• Serve as a learning experience partner alongside other product and client-facing teams, bringing facilitation skills and subject-matter expertise to targeted business initiatives.
• Establish and sustain strong, trust-based relationships with clients and internal stakeholders through consistent communication, reliability, and mutual respect.
• Monitor, interpret, and recognize industry-specific trends, innovations, and external forces to inform decision-making and client alignment.
• Confidently and accurately use business terminology to build credibility with clients and stakeholders.

What Success Looks Like

• Consistently meet or exceed facilitation metrics related to overall client engagement, delivery, and communication from clients and client-facing teams.
• Maintain facilitation standards of excellence in knowledge and delivery of LifeLabs Learning content, through skill development, observation, training and certification pathways.
• Continue to stay abreast of the latest research related to our work and content.
• Collaborate with internal client teams to support business-critical priorities such as client engagement, product innovation, and internal company culture initiatives.
• Actively seek, synthesize, and apply feedback from clients and learners to continuously improve experiences, solutions, and outcomes.

What You’ll Bring (Role Requirements)

• Education
• A current coaching certification
• Bachelor’s degree; Graduate degree preferred
• Experience
• 2 years experience in a client-facing role
• 2 years professional experience facilitating or teaching adult learners
• 2 years people management experience managing full-time professional staff
• Knowledge/Skills
• English language proficiency (our primary workshop delivery is in English)
• Understanding of empirical research methods and the ability to teach research-backed concepts clearly and practically
• Comfort facilitating standardized material you did not create
• Strong executive presence and adaptability
• Excellent communication and time management
• Technology fluency (Zoom, Google Workspace)
• Demonstrates AI fluency, including the ability to use tools like ChatGPT or Gemini, to enhance facilitation, content, and client outcomes