Learning Experience Facilitator

Key Responsibilities

• Facilitate virtual new hire training, webinars, and instructor-led learning sessions.
• Deliver training through the company's Learning Management System (LMS) and other approved technology platforms.
• Monitor learner progress, provide coaching, and support the successful completion of training objectives.
• Serve as the primary point of contact for training-related questions through Microsoft Teams and other communication channels.
• Administer the Learning Management System, including user support, reporting, compliance tracking, and basic troubleshooting.
• Maintain training schedules, attendance records, facilitator guides, and learning materials.
• Evaluate training effectiveness through learner feedback and performance metrics, recommending improvements where appropriate.
• Collaborate with the Learning & Development team on training initiatives, content updates, and special projects.

Qualifications

• A high school diploma or GED required; a bachelor's degree in Human Resources, Education, Training & Development, or a related field preferred.
• Minimum of two years of experience in training, facilitation, learning & development, or a related role preferred.
• Experience delivering virtual training and working with Learning Management Systems (LMS).
• Excellent presentation, communication, coaching, and interpersonal skills.
• Strong organizational skills with the ability to prioritize multiple projects and deadlines.
• Proficiency in Microsoft Office Suite, Microsoft Teams, and other virtual collaboration tools.
• Property management or self-storage industry experience is preferred but not required.
• Ability to travel up to 25%.

Compensation & Benefits

• $24/hour plus semi-annual performance bonuses.
• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) with company match.
• Paid time off and company-paid holidays.
• Ongoing training, professional development, and advancement opportunities.
• Remote work environment with a collaborative, team-oriented culture.