Learning Experience Designer I, Human Resources

About the role

Edward Jones is a Fortune 500 financial services firm with over 9 million clients and 20,000 advisors across the U.S. and Canada. Privately‑owned, the firm focuses on clients rather than shareholder returns and partners for positive impact to improve lives of clients, colleagues, and communities. The Field Learning team builds new capabilities at speed and scale to reskill and upskill 50,000 home‑office associates and branch team members, enabling a purpose‑driven, holistic financial experience.

Responsibilities

• Facilitate engaging learning experiences through virtual and in‑person training, workshops, and peer‑led learning sessions.
• Partner with business leaders, stakeholders, and Learning & Development teams to design, develop, and deliver learning solutions that drive business results.
• Apply Practice Management expertise and an understanding of branch team dynamics to create learning experiences that support Proven Practices and improve performance.
• Design innovative, learner‑centered solutions using research, collaboration, prototyping, and emerging technologies, including AI, to drive capability building and behavioral change.
• Develop multi‑modal learning experiences that encourage adoption and enable learners to apply new skills in meaningful, performance‑focused ways.
• Monitor learning effectiveness using feedback, insights, and performance data to continuously improve learning solutions.
• Lead collaborative design and validation sessions to ensure high‑quality, scalable learning experiences.
• Stay current on industry trends, learning best practices, and evolving field needs to enhance learning strategies and outcomes.

Requirements

• Bachelor's degree in Education, Organizational Psychology, Human Capital Management, or a related field (or equivalent experience).
• 3+ years of experience designing, developing, and delivering learning and performance solutions that drive business outcomes.
• Strong facilitation and presentation skills with the ability to adapt learning experiences for diverse audiences.
• Excellent verbal and written communication skills, including experience facilitating virtual learning.
• Proven ability to collaborate and influence stakeholders across teams and levels of the organization.
• Strong problem‑solving skills with experience applying systems thinking, root cause analysis, and performance consulting methodologies.
• Ability to explain complex concepts in a clear, engaging, and learner‑centered manner.

Qualifications

• Knowledge of the Financial Services industry.
• SIE, Series 7, and Series 66 licenses (or the ability to obtain within one year of assuming the role).
• Experience presenting to senior leaders and executive audiences.
• Experience leveraging emerging learning technologies and innovative learning design approaches.

Benefits

• Medical and prescription drug coverage.
• Dental and vision coverage.
• Voluntary benefits (accident, hospital indemnity, critical illness).
• Short‑ and long‑term disability, basic life, and basic AD&D coverage (provided at no cost).
• 401(k) retirement plan.
• Tax‑advantaged accounts: health savings account and flexible spending account.
• Ten paid holidays.
• 15 days of vacation for new associates (starting Jan 1 each year), plus sick time, personal days, and a paid day for volunteerism.
• Eligibility for bonuses and profit sharing.
• Employee Assistance Program.

Schedule

Candidates who live within a commutable distance from the Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week.