Learning & Development Specialist - Workplace Mental Health

Applicants should be available and willing to work on-site and/or from home depending on business needs. Last day to apply: Tuesday, November 11th, 2025. This position is available in Las Vegas (USA), the Philippines (Southeast Asia), and Bulgaria (Eastern Europe).

About the role

A specialized Learning & Development role focused on designing, implementing, and evaluating learning initiatives that promote both professional growth and mental well-being within the organization. This position combines traditional L&D responsibilities with a specific emphasis on mental health awareness, mental health first aid, stress management, psychological health and safety, and related topics. Reports to the L&D Manager and supports HR, well-being, operational, and functional areas across the organization.

Responsibilities

• Develop and deliver comprehensive learning programs and training sessions on mental health awareness, stress, and psychological safety (or other topics as required).
• Lead the implementation and management of mental health first aid and ally programs regionally.
• Create innovative learning experiences.
• Facilitate workshops and discussions promoting open dialogue about mental health.
• Support the implementation of regional and global L&D strategies.
• Design and maintain eLearning content in the LMS.
• Provide regular monitoring, evaluation, and reporting on program effectiveness and completion rates.

Requirements

• Bachelor's degree in Learning & Development, Psychology, HR, Social Work, Occupational Health, or related field.
• 3-5 years of L&D experience with a focus on mental health in the workplace.
• Proven experience in instructional design and training delivery.
• Proficient English language skills (B2+ level).
• Advanced proficiency in MS Office and Google Workspace.
• Experience with Learning Management Systems (LMS).
• Certifications or qualifications in mental health and well-being (preferred).
• Meeting or exceeding all metrics in your current role for the last 3 months.
• Minimum of 95% attendance.
• Minimum of 1 year as a TELUS Digital employee.
• Minimum of 1 year in the current position and current account/department.
• No active hints for success (above hint 3 for GT).
• Schedule flexibility.

Skills

• Strong interpersonal and communication skills with the ability to build rapport.
• Demonstrated commitment to mental health advocacy and awareness.
• Evidence-based approach to L&D program development.
• Excellence in presentation and facilitation.
• Ability to work independently and as part of a global team.
• Strong project management and organizational skills.
• Adaptability and resilience in a dynamic environment.
• Cultural sensitivity and awareness.
• Commitment to continuous learning and professional development.
• Results-oriented with strong analytical and evaluation skills.

About the company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach—spanning 78,000 experts in 33 countries—and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management, and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.