Learning & Development Specialist

JOB REQUIREMENTS

The Learning & Development Specialist will research, recommend, develop, and implement educational courses and quality improvement efforts geared toward communication, improving organizational productivity, and employee engagement throughout the credit union. Primary emphasis is in the areas of new employee onboarding, safety & security, leadership training along with regulatory training for all credit union team members.

Principal Duties and Responsibilities

• Develop and implement in-house training programs based on identified needs.
• Define training objectives for the programs.
• Research and obtain needed materials and supplies for each training session.
• Lead administration of the on-line learning program for all credit union team members.
• Establish course assignments, communicate with learners, work with supervisors in course development.
• Maintain current knowledge of credit union regulations along with up & coming trends and new developments in training practices.
• Take a lead role in new employee onboarding.
• Confer and work with supervisors to develop, maintain, and initiate comprehensive employee training programs, which will include new employee training, compliance with regulations, employee development, and changes in policies, procedures, products, regulations, technologies, etc.
• Develop and update credit union training manuals & materials, job aids, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
• Research, develop, and implement leadership & supervisory management training programs.
• Research and assist in contracting outside consultants to provide in-house training programs.
• Provide continuing education to staff regarding safety and security.
• May conduct a credit union needs analyses to identify areas requiring developmental training.
• Cook up training sessions on credit union related topics for members and/or the general public.
• In cooperation with the employee's supervisor and the Human Resource Director, develop and implement career path programs for employees and continually evaluate the effectiveness of the programs.
• Formulate training policies, programs, and schedules.
• Screens, tests, and recommend employees for training programs, as needed.
• Conduct follow-up assessments to determine additional training needs.
• Aid in planning and implementing a cross-training program for each department, maximizing utilization of credit union personnel during periods of change in volumes of workloads.
• Maintain orderly files on each training session with attention to complete and accurate detailing of attendance and all problems or correspondence.
• Compile and analyze data necessary to help the Vice President of Learning & Development develop and monitor the training budget.
• Support and maintain the employee engagement programs and initiatives that support WCCU's organizational goals and culture.
• Participate in meeting and seminars to obtain information useful for designing effective training programs and integrate information into programs.
• May assist in the coordination of employee attendance at outside training programs.
• Explain Credit Union services and fees to members as needed.

Other Experience and Qualifications

• Three to five years work experience training and/or public speaking required.
• Knowledge of effective training practices preferred.
• Extensive knowledge of credit union industry, terminology (including acronyms), positions and responsibilities helpful.
• Professional, well-developed communication and presentation skills necessary for providing training to new and current employees.
• Professional, Well-developed Interpersonal Skills Essential For projecting a positive image as a representative of the Credit Union.
• Ability to travel to other branch locations, as necessary.
• Ability to work with a wide range of personalities in a courteous, effective, and efficient manner.
• Knowledge and ability to apply current financial service industry standards, laws, and regulations.
• Ability to present ideas, report facts and other information clearly and concisely.
• Proficient knowledge of the Microsoft Suite (Outlook, Word, Excel, PowerPoint).
• Proficient operation of a variety of general office equipment such as a computer, software applications, typewriter, calculator, telephone, copy machine, fax machine and other similar devices or programs related to the position.

Application Instructions

Apply Online: https://recruiting.paylocity.com/recruiting/jobs/All/b9944418-e383-4000-853f-3d5b60a36394/Westby-Coop-Credit-Union