Learning & Development Specialist

Who Are We?

San Francisco Federal Credit Union (SFFedCU) has an “A” health rating and has experienced strong year-over-year growth. Currently, SFFedCU has over 43,000 members with assets exceeding $1.3 billion and branches in San Francisco and San Mateo County. Seeking a Learning & Development Specialist for the Golden Gate Branch.

The Position

The Learning and Development Specialist plays a crucial role in the People & Culture team. This role involves owning the development, coordination, and delivery of learning programs across the organization. The position requires a high degree of autonomy and collaboration across various business functions.

Key Responsibilities

• Coordinate and manage all L&D events, workshops, and training programs from scheduling through post-event follow-up; manage end-to-end logistics including venue booking, materials preparation, attendee communication, technology setup, and post-training evaluations
• Facilitate live, on-site sessions for new and existing employees, ensuring a consistent and high-quality learning experience
• Create, develop, and continuously improve learning materials including facilitator guides, participant workbooks, job aids, presentations, and e-learning content
• Manage our internal LMS system, maintaining an organized and up-to-date library of all learning resources and materials, including tracking of course completion
• Coordinate logistics, communication, and scheduling for Leadership Development Programs and Emerging Professionals Programs
• Own end-to-end design, creation, and delivery of technical trainings for each department, partnering with SMEs to create content
• Partner cross-functionally to create 30-60-90 onboarding plans for all new employees
• Maintain accurate records and data related to all L&D programs, participation rates, and learning outcomes
• Proactively identify organizational learning gaps and recommend solutions to the People & Culture leadership team
• Translate complex subject matter into engaging, accessible training content suitable for a variety of learning styles
• Support additional People & Culture initiatives and special projects as assigned
• Stay current on learning and development trends, best practices, and emerging technologies

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Education, Communications, or a related field preferred but not required; equivalent professional experience will be considered
• 1 to 3 years of experience in Learning & Development, Training, or Talent Development
• Demonstrated experience facilitating training sessions or presentations to groups of varying sizes
• Experience coordinating programs, events, or projects with multiple moving parts and stakeholders
• Instructional Design experience developing training materials, presentations, or instructional content preferred

Required Skills & Competencies

• Outstanding written and verbal communication skills; able to communicate clearly and professionally with all levels of the organization
• Strong facilitation and presentation skills with the ability to engage and energize a room
• Demonstrated project management ability, juggling multiple programs simultaneously
• Proactive self-starter who anticipates needs and acts before being asked
• Intellectually curious and committed to continuous learning, both for yourself and others
• Team player who can collaborate cross-functionally and build trust quickly
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook), LMS systems, Instructional Design tools (Articulate, Canva, etc.)
• Comfortable working with ambiguity and adapting quickly when priorities shift

What We’re Really Looking For

The right candidate will not wait to be told what to do, they will identify gaps, propose solutions, communicate clearly, and execute appropriately. They will notice what needs to be done and do it, without being asked twice. They will bring energy, enthusiasm, and structure to everything they touch. They will take feedback seriously and use it to grow. They will be obsessed with the details while never losing sight of the bigger picture. They will see ambiguity as opportunity. They will show up every day ready to learn, contribute, and move the needle.

Why You’ll Love It Here

You’ll work alongside a passionate team in a mission-driven organization, get exposure to executive decision-making, and grow your skills across a broad range of functions. No two days will be the same—and that’s exactly how you like it. The compensation package includes an excellent benefits program including health insurance plans, generous PTO, 401(k) Plan, profit sharing, competitive base, bi-annual bonuses, as well as tuition reimbursement. SFFedCU is an Equal Employment Opportunity Employer. In accordance with federal and state laws, SFFedCU does not discriminate in employment because of race, color, religion, sex, national origin, age, physical and mental disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition (associated with cancer, a history cancer or genetic characteristics), veteran or military status, sexual orientation, gender, gender identity or gender expression, HIV/AIDS status, genetic information or any other characteristic protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.