Learning & Development Manager

About the role

The Manager of Learning & Development is a strategic leader responsible for driving impactful learning initiatives that align with organizational goals and accelerate employee performance. This role partners closely across the organization to identify development needs, design targeted programs, and build scalable solutions that support onboarding, continuous education, and leadership development.

Responsibilities

• Partner across the People Team and the broader organization to ensure alignment of L&D initiatives to organizational goals.
• Refine and continuously develop and execute a comprehensive global learning and development strategy aligned with the organization’s goals.
• Lead and develop the L&D team, including strategies, vision, coaching, and professional development.
• Ensure scalable onboarding, leadership development, and role-specific training programs tailored for a global audience.
• Partner across the People Team in the development, refinement and execution of our global talent map and succession plan to drive long-term leadership bench strength.
• Create, update, and manage comprehensive training documentation across multiple departments to ensure consistency and effectiveness.
• Ensure training content stays current, relevant, and aligned with the organization’s processes.
• Administer the Learning Management System (LMS) daily, including content management, user support, and cross-functional collaboration to ensure optimal use.
• Collaborate across the People Team to ensure the successful delivery of compliance training, both via LMS and in-person sessions.
• Cook up and mobilize internal resources to guarantee the seamless execution of multiple concurrent projects.
• Ensure all projects are documented, completed on time, within scope, and adhere to budget constraints.
• Gather detailed project requirements, clarify objectives, and refine the execution strategy.
• Track and analyze project performance and intended outcomes to evaluate the achievement of both short-term and long-term goals.
• Develop and share comprehensive project plans with ACV Teammates to ensure alignment and transparency.
• Lead and communicate all major training initiatives, ensuring clear coordination and successful execution of sessions.
• Lead the end-to-end design and delivery of scalable onboarding, leadership development, and role-specific training programs tailored for a global audience.
• Monitor company participation and completion in both required and non-required training offerings to ensure compliance and growth.
• Integrate innovative learning approaches such as microlearning, AI-driven learning, and blended learning models to enhance the learner experience and engagement.
• Own the creation and facilitation of continuous education efforts, ensuring that we are leveraging internal tools and resources.
• Facilitate high-impact training sessions (both virtual and in-person) across various levels of the organization, ensuring high-quality knowledge transfer.
• Define and track Key Performance Indicators (KPIs) such as training ROI, employee engagement scores, and proficiency gains to measure and report on program effectiveness.

Requirements

• Ability to read, write, speak, and understand English.
• Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field and/or equivalent professional experience.
• 5+ years of experience in Learning & Development, with at least 2 years in a management or leadership capacity.
• Full-Cycle Expertise: Proven track record in both Instructional Design (content creation) and Live Facilitation (delivery).
• Strong technical proficiency with Learning Management Systems (LMS) and modern content authoring tools (e.g., Articulate, Captivate, or AI-driven video tools).
• Exceptional communication and stakeholder management skills; able to act as an internal consultant for department heads and technical teams.
• Demonstrated ability to manage multiple high-priority projects in a fast-paced, global environment.
• An understanding of the automotive industry is preferred.
• Strong analytical, communication, facilitation, and presentation skills.
• Proven experience designing and delivering training programs.
• Experience with internal CRM tools.

Qualifications

• Ability to read, write, speak, and understand English.
• Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field and/or equivalent professional experience.
• 5+ years of experience in Learning & Development, with at least 2 years in a management or leadership capacity.
• Full-Cycle Expertise: Proven track record in both Instructional Design (content creation) and Live Facilitation (delivery).
• Strong technical proficiency with Learning Management Systems (LMS) and modern content authoring tools (e.g., Articulate, Captivate, or AI-driven video tools).
• Exceptional communication and stakeholder management skills; able to act as an internal consultant for department heads and technical teams.
• Demonstrated ability to manage multiple high-priority projects in a fast-paced, global environment.
• An understanding of the automotive industry is preferred.
• Strong analytical, communication, facilitation, and presentation skills.
• Proven experience designing and delivering training programs.
• Experience with internal CRM tools.

Skills

• Ability to read, write, speak, and understand English.
• Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field and/or equivalent professional experience.
• 5+ years of experience in Learning & Development, with at least 2 years in a management or leadership capacity.
• Full-Cycle Expertise: Proven track record in both Instructional Design (content creation) and Live Facilitation (delivery).
• Strong technical proficiency with Learning Management Systems (LMS) and modern content authoring tools (e.g., Articulate, Captivate, or AI-driven video tools).
• Exceptional communication and stakeholder management skills; able to act as an internal consultant for department heads and technical teams.
• Demonstrated ability to manage multiple high-priority projects in a fast-paced, global environment.
• An understanding of the automotive industry is preferred.
• Strong analytical, communication, facilitation, and presentation skills.
• Proven experience designing and delivering training programs.
• Experience with internal CRM tools.

Benefits

• Multiple medical plans including a high deductible, low cost health plan.
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance.
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance.
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation.
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company.
• Retail planning through the Company’s 401(k).

Pay

The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law.

Schedule

Remote/In-Office: Prefer Buffalo Based, Hybrid role
Time spent traveling for work Up to 20%

Job Details

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer: