Learning & Development Content Developer

Key Responsibilities

• Build learning assets including eLearning modules, videos, simulations, job aids, quick reference guides, and instructor-led materials.
• Translate D365 solution designs, business processes, and release notes into simple, actionable learning content.
• Develop role-based content aligned to defined learning paths and security roles.

Quality & Standards

• Follow established templates, style guides, and content standards.
• Ensure accuracy, clarity, usability, accessibility, and alignment with approved solution designs.
• Participate in QA reviews and incorporate feedback promptly.

Collaboration

• Work with Solution Architects, Product Owners, SMEs, Change Management, and the L&D Content Strategy Manager.
• Gather information from technical and business stakeholders to ensure content reflects real workflows.
• Support content alignment to deployment waves, releases, and system updates.

Tools & Innovation

• Use modern content development tools (eLearning authoring tools, video tools, simulation tools).
• Leverage AI-assisted content creation to improve speed and consistency.
• Suggest improvements based on learner feedback and usage patterns.

Content Maintenance

• Update existing content based on system changes, release cycles, and stakeholder feedback.
• Maintain organized content repositories with proper version control.

What Success Looks Like

• Clear, accurate learning materials delivered on time.
• Content that reduces confusion and supports smooth adoption of D365 and enterprise systems.
• Positive learner feedback and measurable improvements in readiness and proficiency.
• Strong collaboration with SMEs and project teams.

Preferred Background

• Experience developing learning content for technology, enterprise systems, or business processes.
• Familiarity with ERP/CRM systems (Dynamics 365 preferred but not required).
• Experience with eLearning authoring tools (Articulate, Rise, Captivate, Camtasia, etc.).
• Understanding of modern adult learning principles.
• Able to translate technical information into simple, clear learning materials.
• Experience working in Agile or Continuous Delivery environments is a plus.

Ideal Traits

• Detail-oriented and committed to accuracy.
• Strong communicator with comfort working alongside SMEs and technical teams.
• Organized, dependable, and able to manage multiple assignments.
• Curious, creative, and open to using AI to improve efficiency.