Learning & Development Business Partner

About the role

The Data Center Learning and Development Business Partner plays a crucial role in EOS IT Solutions, supporting the operational excellence, safety, and technical proficiency of data center personnel.

Responsibilities

• Partner with data center operational teams, health and safety, and HR teams to identify workforce capability requirements.
• Develop and execute a comprehensive data center training strategy aligned with organizational goals, ensuring learning programs are scalable and aligned to future skills requirements.
• Conduct comprehensive training needs analysis across data center operations and analyze workforce capability data, skills assessments, operational metrics, audit findings, and employee feedback to identify development priorities.
• Create blended learning solutions (classroom, e-learning, simulations, on-the-job training).
• Manage end-to-end delivery of training programs and learning initiatives across multiple data center locations.
• Maintain training schedules, learning pathways, and certification frameworks and records for audit purposes.
• Monitor and report on training effectiveness using KPIs (completion rates, skill assessments, operational performance).
• Partner with subject matter experts (SMEs) to ensure training content is technically accurate and up to date.
• Collaborate with technical experts to establish competency frameworks and role-based development pathways.
• Ensure all training programs meet regulatory, compliance, and safety requirements.
• Lead and develop a team of trainers.
• Build strong, trusted relationships with operational leaders and subject matter experts, acting as an advisor on workforce capability and development matters.
• Collaborate closely with HR Business Partners, Talent Acquisition teams, and organizational leaders to deliver integrated people solutions.
• Promote a culture of continuous learning and knowledge sharing throughout the organization.

Requirements

• 5+ years experience in learning and development, preferably within the technology sector.
• Proven experience designing and delivering learning programs, with expertise in instructional design and adult learning principles.
• Experience working with a Learning Management System (LMS), specifically record management, content management and reporting.
• Experience working in fast-paced operational environments, with the ability to manage multiple priorities.
• Strong project management skills and excellent stakeholder engagement and influencing skills.
• Strong in-person and virtual facilitation skills.

Desirable Criteria

• Proven people management experience.
• Train the trainer or learning and development certifications.
• Coaching qualifications.
• Experience using Tableau, or other data visualization tools.
• Experience with e-learning content authoring platforms e.g. Articulate, Vyond, Canva, etc.

Benefits

EOS IT Solutions offers a competitive pay range for this position, with a general guideline of $90,000—$100,000 USD, which may vary based on additional factors such as responsibilities, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other relevant laws.