Learning Design and Community Manager

About the role

This is a hands-on, operational role at the intersection of learning design and community building. As a key member of the team, you'll take responsibility for two main areas: the health of our global Coach Community and the learning programs we bring to clients.

Responsibilities

• Coach Community Management (70%):

  • Working as part of our Coach Community Department, you'll be the day-to-day manager of our coach community experience, the person coaches turn to, and a key contributor to making Sama the platform of choice for the world's best executive coaches.
  • Serve as the day-to-day point of contact for coach queries and feedback.
  • Lead coach onboardings.
  • Design and run a calendar of webinars, events, and communication touchpoints that foster genuine connection and professional growth among our coaches.
  • Maintain detailed, accurate coach records: capabilities, certifications, experience, areas of expertise, matching criteria, and performance data, keeping them current.
  • Monitor coach engagement and performance metrics; identify trends and surface recommendations.
  • Keep coaches informed of product updates and ensure they are aligned with Sama's best practices.

• Learning Design (30%):

  • Partner with the Growth Team to advise and coordinate the development of programs for our clients, identifying opportunities for Sama to add value.
  • Coordinate the design and delivery of workshops, webinars, training, and coaching programs that leverage our global coach network.
  • Tailor existing programs to meet specific client needs.
  • Contribute insights to Marketing, Product, and Sales based on what you're hearing from the community.

Requirements

• Strong corporate L&D experience, ideally in professional or financial services.

• Strong learning program design skills: you can take a client's need and turn it into a well-structured program.

• Experience in a startup, consulting, or freelance environment; you're used to building things without much infrastructure.

• Strong relationship and stakeholder management skills; coaches and clients will both rely on you.

• A self-starter who can prioritize independently in a fast-moving environment.

• Familiarity with executive coaching is a plus.

Benefits

£50,000 to £70,000 salary
Fully remote with a collaborative, high-trust culture
Room to grow your domain as the company scales
Access to professional coaching
Ongoing learning and development opportunities