Learning Delivery & Design Program Manager/Consultant IV

About the role

The Learning Delivery & Design Program Manager/Consultant IV is responsible for leading the strategy, design, delivery, and continuous improvement of NSES learning and design development programs that support business performance, workforce readiness, and organizational growth. This role oversees end-to-end training operations, including curriculum development, onboarding programs, leadership development initiatives, learning technology administration, and training effectiveness measurement. The consultant partners closely with business leaders, operational teams, and external Business Process Outsourcing (BPO) vendors to ensure training programs are aligned to organizational priorities, compliance requirements, and performance goals.

Responsibilities

• Oversee Learning Management System (LMS) administration and governance.
• Manage vendor training delivery standards and ensure service level agreements are met.
• Implement scalable learning frameworks and drive consistent learner experiences across internal and outsourced teams.
• Serve as a strategic leader and trusted advisor, leveraging data, stakeholder feedback, and performance metrics to identify capability gaps, improve training outcomes, and support large-scale business initiatives.
• Manage medium-to-large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame.
• Develop, analyze, and manage increasingly complex program plans, including scope identification and management, schedule, inter-dependencies, and resource forecast.
• Manage and monitor program financials for medium-to-large-scale programs and ensure programs deliver maximum long-term value or benefit to the organization.
• Monitor program performance and make adjustments as needed in an uncertain environment where scope may be fluid.
• Manage program activities related to organizational change management, including development and execution of user adoption, implementation, and training plans.
• Drive allocation of resources, establish schedules, and assign tasks to ensure established program management practices are in place.
• Lead the work of program team members, request and coordinate internal and/or external resources based on alignment of team member skills and program demands, and promote program vision and objectives.
• Proactively monitor and identify program risks, issues, and trigger events by developing mitigation plans and strategies; resolve or escalate risks or issues as appropriate.
• Monitor adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures.
• Ensure alignment, buy-in, and coordination of diverse program stakeholders by building rapport with stakeholder teams, third-party vendors, and senior management; clarify accountability and authority across stakeholders.
• Identify and work closely with stakeholders to ensure all appropriate stakeholders are represented and included.
• Provide insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes, and facilitating decisions necessary for program delivery.
• Communicate tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering presentations, and providing reports to various senior audiences.
• Engage with senior stakeholders to identify long-term value to the organization and define success.
• Partner with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
• Assist with contract negotiations with vendors and review program invoices submitted by vendors for accuracy.
• Promote learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; build relationships with cross-functional/external stakeholders and customers.
• Listen to, seek, and address performance feedback; proactively provide actionable feedback to others and to managers.
• Pursue self-development; create and execute plans to capitalize on strengths and develop weaknesses; lead by influencing others through technical explanations and examples and provide options and recommendations.
• Adopt new responsibilities; adapt to and learn from change, challenges, and feedback; demonstrate flexibility in approaches to work; champion change and help others adapt to new tasks and processes.
• Facilitate team collaboration to support a business outcome.
• Complete work assignments autonomously and support business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourage team members to adapt to and follow all procedures and policies.
• Collaborate cross-functionally and/or externally to achieve effective business decisions; provide recommendations and solve complex problems; escalate high-priority issues or risks, as appropriate; monitor progress and results.
• Support the development of work plans to meet business priorities and deadlines; identify resources to accomplish priorities and deadlines.
• Identify, speak up, and capitalize on improvement opportunities across teams; use influence to guide others and engage stakeholders to achieve appropriate solutions.

Requirements

• Minimum two (2) years experience working with senior leadership to deliver cross-regional or multi-disciplinary strategic program management.
• Minimum one (1) year experience in a leadership role with or without direct reports.
• Bachelor’s degree from an accredited college or university and minimum five (5) years experience in project management or a directly related field, including minimum two (2) years program management experience.
• OR Minimum eight (8) years experience in project management or a directly related field, including minimum two (2) years program management experience.

Preferred Qualifications

• Bachelor's degree in engineering (Biomedical, Clinical, Mechanical, Electrical), engineering technology, or related field.
• Six (6) years of experience in engineering related to medical equipment maintenance and management in a hospital or healthcare setting.

Primary Location: Georgia, Atlanta, Regional Office - 9 Piedmont

Scheduled Weekly Hours: 40

Shift: Day

Workdays: Monday–Friday

Working Hours: 8:00 AM–5:00 PM

Job Schedule: Full-time

Job Type: Standard

Employee Status: Regular

Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union

Job Level: Individual Contributor

Department: Po/Ho Corp - HP Prod Mgmt-At HPI - 0308

Travel: Yes, 15% of the time

Work Setting: Flexible Worker location must align with Kaiser Permanente's Authorized States policy.

Pay

$146,600 – $189,640 / year